QA Analyst / Helpdesk Support Engineer

Stealth Solutions, Inc.; Sterling (VA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

Stealth Solutions, Inc. is seeking a detail-oriented QA Analyst / Helpdesk Support Engineer to support application testing and user support for federal and commercial clients. The ideal candidate must have at least 3 years of experience in manual testing, Helpdesk support, and familiarity with QA automation in Agile environments.

This hybrid position requires candidates to reside in the D.C., Maryland, or Virginia area for occasional team meetings. Flexible work-from-home options are available, and strong troubleshooting and communication skills are essential.

Qualifications

• 3+ years of experience in QA Testing, Helpdesk Support, or Application Support roles.
• Experience with manual testing and defect tracking tools such as Jira or Azure DevOps.
• Strong troubleshooting, analytical, and communication skills required.

Responsibilities

• Provide Tier 1 and Tier 2 Helpdesk support for web-based applications.
• Perform manual testing activities including functional, regression, smoke, and system testing.
• Collaborate with Developers and QA teams to ensure quality deliverables.

Skills

Manual testing

Helpdesk support

Troubleshooting

QA process improvements

Agile methodologies

Communication skills

Tools

Jira

Azure DevOps

Salesforce

Postman

SharePoint

Selenium

TestComplete

Job description

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Position Overview

Stealth Solutions Inc. is seeking a detail-oriented QA Analyst / Helpdesk Support Engineer to support application testing, user support, and automation initiatives for federal and commercial clients. The ideal candidate will have experience in manual testing, Helpdesk support, troubleshooting, and supporting QA automation activities in Agile environments.

This is a hybrid position; however, candidates must reside in the D.C., Maryland, or Virginia (DMV) area for occasional client and team meetings.

Key Responsibilities

• Provide Tier 1 and Tier 2 Helpdesk support for web-based applications and troubleshoot user issues
• Perform manual testing activities including functional, regression, smoke, and system testing
• Document, track, and retest defects using Jira, Azure DevOps, or similar tools
• Support automation testing initiatives and QA process improvements
• Collaborate with Developers, QA teams, and Business Analysts to ensure quality deliverables
• Participate in Agile ceremonies including sprint planning, stand-ups, and retrospectives
• Create and maintain test documentation, knowledge base articles, and user support materials
• Conduct cross-browser and cross-platform testing to ensure application stability
• Support user onboarding, training sessions, and issue resolution activities
• Ensure compliance with Section 508 accessibility standards

Required Qualifications

• Must reside in the DC, Maryland, or Virginia (DMV) area
• 3+ years of experience in QA Testing, Helpdesk Support, or Application Support roles
• Experience with manual testing and defect tracking tools such as Jira or Azure DevOps
• Understanding of Agile methodologies and QA best practices
• Strong troubleshooting, analytical, and communication skills
• Familiarity with Salesforce, SharePoint, Postman, or similar platforms is preferred

Preferred Qualifications

• Experience with automation testing tools such as Selenium or TestComplete
• Experience supporting federal or public sector clients
• Working knowledge of Section 508 accessibility testing
• Bilingual communication skills (English/Spanish) are a plus

Flexible work from home options available.