PWM Associate Service Manager

711 MS Smith Barney, LLC; New York (NY); On-site; USD 75,000 - 125,000; Full time

Job summary

Morgan Stanley in the United States seeks an Associate Service Manager to partner with the Service Manager, providing operational support and oversight across the Market. This role includes money movement, trade support, approvals, and audit preparation to ensure policy compliance.

Responsibilities emphasize leadership, training, and cross‑functional collaboration with the Branch, Market, Region, and Home Office to drive efficiency and risk management.

Qualifications

• High School Diploma or equivalent; college degree preferred.
• Active Series7 (GS), Series9 and Series10 (SU), Series66 (AG/RA) or Series63 (AG) and Series65 (RA).
• At least 2 years of industry experience required (5 years recommended).
• Demonstrated supervisory decision‑making and leadership capabilities.
• Strong written and verbal communication; attention to detail.

Responsibilities

• Lead the Branch in executing strategic priorities with coaching to ensure consistency, quality and compliance.
• Oversee service transactions, approvals and audit readiness with cross‑functional collaboration.
• Facilitate training for new hire Service Associates and share best practices.
• Collaborate with partners to resolve client inquiries and improve processes.
• Manage relationships across Market, Region and Home Office; participate in calls.

Skills

Decision-making

Communication

Attention to detail

Leadership

Time management

Education

High School Diploma/Equivalency; College degree preferred

Job description

The Associate Service Manager will partner with the Service Manager to help perform operational support and oversight on behalf of the Market as well as general management support functions and special projects. Operational support functions include, but are not limited to, money movement, trade support, operational approvals, and audit prep. The Associate Service Manager must have the ability to resolve problems using all available resources and to appropriately escalates matters as necessary.

DUTIES AND RESPONSIBILITIES

LEADERSHIP

Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures. Identify Firm services and solutions that support clients’ needs, including secure, digital offerings such as Morgan Stanley Online, Digital Vault and Morgan Stanley Mobile with remote deposit capture features. Facilitate training as the Learning Partner for new hire Service Associates. Maintain strong relationships with key partners within the Branch, Market, Region and Home Office, including participation in team meetings and regional and national calls. Promote a branch culture that is consistent with the Firm’s core values, including championing diversity and inclusion. Organize and lead meetings with the Service Associate Team (SA) to advise of upcoming enhancements, policy changes, and/or conduct trainings on Morgan Stanley systems, procedures and enhancements. Conduct ongoing training of the Service Associates by responding to daily inquiries regarding systems, procedures and policies, performing on‑spot coaching sessions when issues arise, and holding one‑on‑one sessions as needed.

OPERATIONAL SUPPORT AND OVERSIGHT

Oversee service transaction approvals and processes (e.g., trade error supervision, money movement, document handling, cashiering, trading and account maintenance) and ensure reporting, logs and files are maintained and actioned appropriately. Oversee document handling by conducting quality assurance reviews on execution within the operations area and across the entire branch. Lead selected operational remediations within the team and ensure corrective action is taken before deadlines. Facilitate resolution of client inquiries/requests. In collaboration with the Service Manager, ensure compliance with Firm policies and procedures by overseeing the execution of regular self‑audit testing. Proactively manage the Audit Readiness Program in partnership with MBSO, ME, BSOs and SAs to ensure all operational responsibilities are processed consistently across the Market and in accordance with MS policies and procedures. Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices and learn about other timely updates. Identify and implement process improvements to maximize productivity and drive efficiencies. Assist with processing of trade adjustments and responding to operational alerts. Execute actionable items upon review of delegated reports and requests to meet service level expectations in a timely manner. Remedy and/or escalated service breaks to management.

OTHER

Assist with special projects (e.g., recruit onboarding support, digital engagement initiatives). Serve as a resource to Sales, Service, Risk and Home Office partners on behalf of Service Managers.

EDUCATION, EXPERIENCE, KNOWLEDGE, AND SKILLS

• High School Diploma/Equivalency; College degree preferred.
• Active Series7 (GS), Series9 and Series10 (SU), and Series66 (AG/RA) or Series63 (AG) and Series65 (RA).
• At least 2 years of industry experience required (5 years industry experience recommended).
• Demonstrated strong performance in current role for the prior 2 years, if applicable.
• Supervisory situational decision‑making skills mandatory.
• Effective written and verbal communication skills.
• Strong attention to detail.
• Ability to prioritize and resolve complex needs and escalated issues as necessary.
• Ability to identify issues and trends to anticipate change and provide comprehensive solutions and remedies.
• Evidence of strong leadership and talent development capabilities.
• Exceptional organizational and time‑management skills.
• Exceptional conflict resolution skills.
• Ability to manage relationships, motivate and lead groups of people at various levels throughout the Market.
• Knowledge of Firm’s Risk & Compliance policies.
• Ability to think strategically.

Reports to: Service Manager (SM)

Expected base pay rates for the role will be between $75,000 – $125,000 per year at the commencement of employment. Base pay will be determined on an individualized basis and is only part of the total compensation package, which may also include commission earnings, incentive compensation, discretionary bonuses, other short and long‑term incentive packages, and other Morgan Stanley sponsored benefit programs.

EEO STATEMENT

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.