(PVD) Part-Time Cross-Utilized Agent

United Ground Express, Inc.; Warwick, Northern (RI, KY); Hybrid; USD 19,286 - 28,929; Full time

Benefits offered by this job

Competitive wages

Earned Paid Time off

Discounted travel for you and your IMD

Job summary

United Ground Express in Rhode Island is seeking a customer-focused passenger service agent to enhance the check-in and ticketing experience at PVD airport.

You will rebook itineraries, issue boarding passes, collect fees, and ensure passenger data is accurate while flights depart on time. The role involves baggage handling, use of radios for crew communication, and duties to keep aircraft ready for the next flight.

Qualifications

• Must be at least 18 years old.
• Must acquire fingerprints clearance, airport badge, and background check.
• Pre-employment processes including drug screen, hearing and vision check may apply.
• Available to work any shift; day or night, weekends, and holidays; overtime may be required.
• Must be able to read, write, fluent in English.
• Authorized to work in the United States without sponsorship.
• Must possess and maintain a valid US state driver’s license.
• Must be able to lift up to 70 lbs and move baggage.

Responsibilities

• Greet passengers and provide a seamless check-in and ticketing experience.
• Use reservation software to rebook itineraries, issue boarding passes, and collect fees.
• Ensure passenger information is accurate and flights depart on time.
• Resolve passenger issues per policy during flight interruptions.
• May assist in Baggage Service Office to track baggage and answer questions.
• Operate computers, mobile devices, and other technologies.
• Stand/walk for long shifts and physically handle baggage up to 70 lbs.
• Read baggage tags and cargo labels; prepare aircraft for the next flight.
• Communicate with team using radio devices throughout shift.
• Push/pull carts and drive ground equipment as needed to load/unload baggage.
• Clean aircraft interior and lavatories; work outdoors in all weather.

Skills

Customer service

Computer literacy

Radio communication

English fluency

Heavy lifting

Driver's license

Tools

Radio equipment

Job description

• Greeting passengers and providing a seamless check-in and ticketing experience


• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees


• Ensure passenger information is processed accurately and flights are sent out on time


• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions


• May work in the Baggage Service Office to track the location of baggage and handle passenger questions


• Comfortable working with computers, mobile devices, and new technologies


• Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage


• Maintaining composure while managing customer challenges


• Read and interpret checked baggage tags, and cargo labels


• Prepping and securing the aircraft for the next flight


• Use radio electronic devices to communicate with co-workers or flight crew


• Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies


• Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift


• May require lifting over 100 items for a single aircraft


• Push/pull loaded and empty carts during loading/unloading operations


• Ascend/descend jet-way stairs while carrying baggage


• Bend/stoop and crawl to move and stack/unstack cargo in aircraft


• Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage


• Cleaning of the interior of the aircraft, clean and service aircraft lavatories


• Work outdoors in all temperatures and weather conditions

Qualifications and minimum requirements

• Must be at least 18 years old


• Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check


• Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check


• Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need.


• Comfortable working with computers, mobile devices, and new technologies


• Must be able to use radio electronic devices to communicate with co-workers or flight crew


• Must be able to read, write, fluently speak, and understand the English language


• Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.


• Able to perform a variety of physical activities including Pushing, bending, stooping, climbing, and working in tight spaces


• Authorized to work in the United States without sponsorship


• Must possess and maintain a valid US state driver's license. (Suspended,expired, revoked, or denied licenses are not valid.)

What we provide

• Competitive wages


• Earned Paid Time off


• Discounted travel for you and your immediate family

United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).

ADA Specifications

• Ability to operate a computer to enter and retrieve data


• Ability to utilize radio equipment for communications


• Ability to lift up to 70lbs on a consistent basis


• Ability to pass all pre-screening clearances applicable to position qualifications.

PVD Rhode Island T.F. Green International Airport Providence

United Ground Express, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants needing assistance with an application should email us at [e-mail] .