PUBLIC WORKS PROGRAMS & ENGAGEMENT MANAGER - 1126

City of Greenville (SC); Greenville (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

City of Greenville (SC) seeks an experienced professional to lead public information and community engagement programs for the Public Works Department. You will plan events, coordinate education efforts, manage media relations, and maintain digital assets.

Responsibilities include developing marketing plans, creating content, supporting employee recognition, and assisting with EOC operations and grant submissions. Evening/weekend work may be required.

Qualifications

• Bachelor’s degree in communications, marketing, management, business administration, or a related field.
• Over four (4) years of experience in marketing, public information, business administration, or a related field.
• FEMA training and certifications IC 100, IC 200, IC 300, IS 552, IC 700, and IC 800 within one (1) year of hire.

Responsibilities

• Plan and implement community events including e-waste and shredding events.
• Coordinate with schools and organizations for Touch-a-Truck events.
• Photograph events and maintain a digital photo library for marketing use.
• Write and edit content to support Public Works communications and awards.

Skills

Communication

Public relations

Event management

Writing

Education

Bachelor's degree in communications/marketing/management/business administration

Tools

Cityworks

Photo editing tools

Web/content management

Job description

Job Summary

Under general direction and in compliance with standard operating procedures and policies, promotes the Public Works Department mission, vision, and goals through community outreach and education programs, communications, marketing, and advertising initiatives. Plans and implements community related events to include the bi-annual e-waste and shredding event. Coordinates with local schools and organizations for Touch-a-Truck events. Photographs events and employees and maintains a photo library and inventory. Establishes and maintains a communications plan for Public Works events, resident awareness, and emergency events by working collaboratively with Communications & Engagement department personnel. Maintains Public Works web pages on the City of Greenville website. Serves as internal organizational effectiveness manager by evaluating work procedures, making recommendations to improve efficiency and effectiveness of operations, developing training materials, and managing special projects. Manages and maintains accreditation records including policies and procedures to ensure accreditation compliance. Plans and implements human resources programs to include employee recognition and appreciation events, mentor program, and supports Public Works presence at job fairs and hiring events in partnership with the Human Resources Department. Supports the Public Works Emergency Operations Center (EOC). Provides writing and editorial support for Public Works awards and grant submissions by working collaboratively with appropriate City staff. Occasional evening and weekend hours required.

Essential Functions

• Manage Public Information and Community Engagement: Plan and implement community related events to include the bi-annual e-waste and shredding event. Coordinate and staff booths at job fairs and community events, and coordinate with local schools and organizations for Touch-a-Truck events. Capture high quality photographs of Public Works events for use in marketing, communications, and project initiatives. Organize and maintain a comprehensive, searchable digital photo library to ensure easy access for historical documentation and future marketing efforts. Oversee branding efforts and develop messaging to promote Public Works mission, projects, and services.Write and edit content that showcases department operations, citizen appreciation stories, awards won by employees, etc. Establish and maintain a communications plan for Public Works and partner with the Communications & Engagement Department as needed (videos, etc.). Determine appropriate marketing strategy and communications plan for the department regarding community events (open house, shred events), public works awareness, announcements posted on truck billboards, and Public Works in general. Interview appropriate individuals to gain insight for internal and external communications. Maintain and update Public Works web pages on the City’s website on a regular basis to ensure content is accurate. Create and build relationships with homeowner associations (HOA), residents, and other agencies, to provide updates and education on public works programs and initiatives, including encouraging participation in recycling and litter clean-up events and meetings. Work with vendors to create various advertisements (banners, signs, flyers, radio advertisements, handouts, posters) for public display. Serve as liaison and information source to internal departments and external citizens regarding policies, procedures, programs, services, and objectives as it relates to Public Works.
• Serve as Internal Organizational Effectiveness Manager: Serve as internal organizational effectiveness manager. Evaluate current operations, identify areas for improvement in processes and structures, and work with department leadership to implement changes. Provide technical assistance and training support to division managers. As needed, manage teams to establish goals, monitor progress, and analyze organizational efficiency metrics to provide decision support to leadership. Maintain user guides that document processes for various software and systems. Develop training materials and conduct trainings for department employees on the use of systems and department processes. Manage and implement special projects as assigned including assisting the director and division managers in the development, research, data analysis, and implementation of various programs and activities. Maintain accurate equipment and material information in Cityworks. Run reports, projections, and analysis of Cityworks data as needed. Manage and maintain the Public Works Department’s accreditation records including policies and procedures to ensure accreditation compliance. Work with Accreditation Manager to ensure accreditation software remains up to date. Evaluate records and identify trends, make recommendations for improvement to align with continuous improvement model.
• Provide Managerial Assistance: Plan and implement human resources programs to include employee recognition and appreciation events, mentor program, and support Public Works presence at job fairs and hiring events in partnership with the Human Resources Department. Coordinate the setting up of the Public Works EOC in collaboration with Public Works Operations management. Provide administrative and communications support to the team in the EOC and out in the field if the EOC is activated. Assist in the processes involved with tracking, recording, and dispatching equipment during Public Works operations emergencies, especially during inclement weather events, as backup support.
• Identify Award and Grant Opportunities: Identify grant/award submission opportunities for Public Works divisions and work with the appropriate department’s staff to obtain all required information for grant/award submission. Provide writing and editorial support for accuracy and clarity of application materials. Track grant award expenditures and ensure compliance with the scope of work identified. Track award applications and awards attained. In collaboration with Communications & Engagement personnel, promote awards through public channels to increase public engagement and awareness of City achievements. Work with awarded divisions to implement grant-funded projects and monitor progress per sponsored agencies.

Perform other duties as assigned.

Job Requirements

• Bachelor’s degree in communications, marketing, management, business administration, or a related field.
• Over four (4) years of experience in marketing, public information, business administration, or a related field.
• FEMA training and certifications IC 100, IC 200, IC 300, IS 552, IC 700, and IC 800 within one (1) year of hire.

Preferred Qualifications

• Over two (2) years of experience working in a public works or municipal setting.
• At least two (2) years of administrative experience and grant or award writing.
• Experience with FEMA as related to Public Works.
• Experience with APWA, SWANA, or CRA.

Driver's License Requirements

• Valid South Carolina Class D Driver's License.

Performance Requirements

• Knowledge of:
  • Best practices and trends in marketing, identity building, and communication strategies.
  • Effective public relations and mass communications principles.
  • All aspects of external communications, including but not limited to, traditional and social media, direct mail, online communications, news conferences and web content.
  • Social media marketing platforms (e.g., Facebook, Instagram, Twitter, etc.).
  • Principles and processes for providing customer services, including meeting established quality standards.
  • Municipal organizations, programs, and related ordinances, rules, regulations, and guidelines.
• Ability to:
  • Communicate positively, clearly, accurately, and effectively with diverse audiences, both orally and in writing, including technical and non-technical information.
  • Utilize a variety of communication and interpersonal skills to interact successfully with individuals from diverse social, cultural, and economic backgrounds inside and/or outside the organization.
  • Establish and maintain professional relationships with businesses, employees, management, other governmental entities, and the public.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines; exercise integrity, ingenuity, and inventiveness in task performance.
  • Apply principles of written communication, graphical layout, and multimedia techniques appropriate to communication elements, ensuring that work products are clear, usable and effectively convey the intended messages and information.
  • Establish and pursue short- and long-term recycling goals and priorities.
  • Conceptualize and develop innovative or improved procedures, programs, techniques, or ideas relevant to the work environment.
  • Work independently with minimal supervision, exercising sound judgment and professional decision-making.
  • Prioritize workload efficiently, manage time effectively, meet deadlines, and complete assignments promptly, including time-sensitive and high-profile projects.
  • Collaborate and build consensus to successfully complete projects, leveraging creativity and teamwork.
  • Serve as onsite event manager for Public Works events; organize and direct staff and volunteers during events.
  • Research, compile, and analyze statistical data and submit comprehensive technical reports.
  • Write various types of content, including awards applications, grant proposals, formal presentations, press releases, social media posts, radio scripts, technical documents and professional emails.
  • Read papers, periodicals, journals, manuals, and policies.
  • Make mathematical calculations and draw logical conclusions.
  • Drive City vehicles to programs, event sites, facilities, and along collection routes.
  • Operate a camera.
  • Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite.
  • Utilize specialized software and systems to include photo editing tools, purchasing systems, work management systems, accreditation software, web