Public Space Attendant

crestline-external; Indianapolis (IN); On-site; USD 26,000 - 32,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Public Space Attendant to clean and maintain designated areas to meet hotel cleanliness standards. The role involves answering guest inquiries, resolving complaints, and ensuring the security of keys and equipment.

No prior experience is required; high school diploma or GED preferred. Proficiency in English and customer service experience are valued. This is a full-time position within the hotel operations team.

Qualifications

• High School Diploma or GED required or equivalent.
• No prior experience required.
• Must have good understanding of the English language.
• Previous customer service experience preferred.

Responsibilities

• Be familiar with hotel services/features and local attractions to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Ensure security of any assigned keys, radio and beeper.
• Review assignment sheet and update completed assignments.
• Check with Supervisor and Housekeeping office for additional assignments during shift.
• Review area and complete removal of trash or debris.
• Stock cleaning carts with supplies and equipment.
• Maintain cleanliness and organization of closets and floor areas.
• Clean designated areas with proper chemicals, tools and equipment.
• Ensure nothing is stored in stairwells.
• Transport food and beverage trays/items in public areas to service areas.
• Inspect furniture, report damages, and polish surfaces.
• Dust and polish woodwork, lamps, vents, frames, and fixtures.
• Clean windows, doors, and frames; replace tissues and towels as needed.
• Sweep front entrance and clean public area windows/vents.
• Shampoo carpets and strip/wax floors as assigned.
• Maintain cleanliness of fitness center and pool deck (if applicable).
• Report damages or maintenance problems to Supervisor.
• Turn over lost and found items to the Supervisor.
• Ensure security of hotel property and proper cleaning of floor care equipment.

Education

High School Diploma / GED

No prior experience required

English language proficiency

Customer service experience preferred

Job description

Overview:

The Public Space Attendant will clean and maintain all items and surfaces in designated areas, ensuring hotels standards of cleanliness.

Potential Career Paths:

Housekeeping Supervisor – Housekeeping Manager – Operations Manager – Assistant General Manager – General Manager – Area Vice President of Operations.

Key Duties & Responsibilities:

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.


• Resolve guest complaints, ensuring guest satisfaction.


• Monitor and maintain cleanliness, sanitation and organization of assigned work areas


• Ensure security of any assigned keys, radio and beeper.


• Review assignment sheet and update completed assignments.


• Check with Supervisor and Housekeeping office for additional assignments throughout the shift.


• Review assigned area and complete general removal of any trash or debris.


• Stock cleaning carts with designated supplies and equipment.


• Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.


• Clean designated areas with proper chemicals, tools and equipment.


• Ensure that nothing is stored in stairwells.


• Transport any food and beverage trays/items in public areas to service areas.


• Check under furniture for debris and remove if present; reposition furniture to correct floor plan.


• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.


• Dust and polish all woodwork.


• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.


• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.


• Clean all lamps, light fixtures and light switches; check for proper working condition.


• Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.


• Remove dust, grease and smears from house/public phones and reposition properly. Replace soiled/damaged phone books.


• Remove dust on drapes weekly and realign to correct position daily.


• Inspect condition of planters and plants; remove debris, polish planters.


• Remove dust, dirt, marks and fingerprints from doors and door frames.


• Remove stains, scuff marks, and dust from baseboards, ledges and corners.


• Polish all brass surfaces. Empty trash containers, ashtrays and ash urns in public areas.


• Remove trash; debris and cobwebs from balconies/patios.


• Empty vacuum cleaner bags, replace and clean machines. Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.


• Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location.


• Sweep front entrance daily.


• Clean public area windows.


• Clean ceiling vents in public spaces.


• Shampoo carpets. Strip and wax floors.


• Maintain clean fitness center on a daily basis.


• Sweep and rinse off the pool deck daily (if applicable).


• Remove soiled towels from pool area and return them to Laundry (if applicable).


• Report any damages or maintenance problems to the Supervisor.


• Turn over any lost and found items to the Supervisor.


• Ensure security of hotel property.


• Ensure that all floor care equipment is thoroughly cleaned after use.

Education and Experience:

• High School Graduate or General Education Degree (GED): or Work Equivalent.


• No prior experience required.


• Must have good understanding of the English language.


• Previouscustomer service experience preferred.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.