Public Service Representative 4

Jobtailor; Medford (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

Department of Revenue in Oregon is seeking a Public Service Representative to assist the public by phone, email, and in person with tax programs, to provide information about filing, forms, and procedures, and to help taxpayers resolve liabilities.

This role requires strong verbal and written communication, attention to detail, and the ability to work under deadlines while maintaining confidentiality; the successful candidate will research information and guide taxpayers through rules and

Qualifications

• Three years of experience performing public contact and/or customer service duties comparable to Public Service Representative work.
• At least two years of experience dealing with the public in person or by phone.
• Experience explaining rules, programs, and procedures.
• Exceptional verbal and written communication skills.
• Must reside within Oregon and be authorized to work in the United States.

Responsibilities

• Assist the public by phone, correspondence, email, and in person with Department of Revenue tax programs.
• Provide information about filing, forms, amended returns, and tax-program procedures.
• Sort, process, and distribute incoming and outgoing mail.
• Maintain office form, stationery, and supply inventories and order supplies as needed.
• Maintain records and statistical information.
• Follow opening and closing procedures and secure payments, badges, sensitive items, and lobby doors.
• Access computer programs to assist customers and staff.
• Assist office staff with special projects.
• Research information and respond to inquiries from taxpayers, tax preparers, attorneys, accountants, and other professionals.
• Explain department billings, deficiencies, and assessments and educate taxpayers about options for resolving tax liabilities.
• Interpret rules and regulations and provide information, advice, and direction to staff, the public, and other agencies.
• Answer questions and advise the public on tax-program rules, laws, policies, and procedures to secure compliance or resolve problems.

Skills

Public contact experience

Customer service skills

Verbal and written communication

Problem-solving skills

Attention to detail

Tools

Computer programs

Job description

• Assist the public by phone, correspondence, email, and in person with Department of Revenue tax programs


• Provide information about filing, forms, amended returns, and tax-program procedures


• Sort, process, and distribute incoming and outgoing mail


• Maintain office form, stationery, and supply inventories and order supplies as needed


• Maintain records and statistical information


• Follow opening and closing procedures and secure payments, badges, sensitive items, and lobby doors


• Access computer programs to assist customers and staff


• Assist office staff with special projects


• Research information and respond to inquiries from taxpayers, tax preparers, attorneys, accountants, and other professionals


• Explain department billings, deficiencies, and assessments and educate taxpayers about options for resolving tax liabilities


• Interpret rules and regulations and provide information, advice, and direction to staff, the public, and other agencies


• Answer questions and advise the public on tax-program rules, laws, policies, and procedures to secure compliance or resolve problems

Requirements

• Three years of experience performing public contact and/or customer service duties comparable to Public Service Representative work


• At least two years of experience dealing with the public in person or by phone


• Experience providing information about services and programs


• Experience explaining rules, programs, and procedures


• Experience providing assistance, explaining requirements, and gaining compliance


• Exceptional verbal and written communication skills


• Attention to detail


• Sound judgment, decision-making, and problem-solving skills


• Ability to meet numerous deadlines with frequent interruptions


• Ability to work collaboratively as a team member


• Spanish language skills are encouraged but not required


• Must reside within the state of Oregon, except current Revenue employees living outside Oregon may apply


• Must be authorized to work in the United States


• VISA sponsorship is not available


• Must pass a criminal background and fingerprinting check


• Must comply with Oregon income tax laws and resolve outstanding liabilities before appointment

Core Competencies

Demonstrates expertise in public contact and customer service, with a strong ability to explain tax programs, rules, and procedures. Proficient in maintaining records, managing supplies, and collaborating effectively with team members to assist the public and resolve inquiries.

Highest-signal resume keywords

• Public Contact Experience


• Customer Service Skills


• Verbal And Written Communication


• Problem-Solving Skills


• Attention To Detail

ATS Optimization Keywords

Hard Skills

• Tax Program Knowledge


• Record Maintenance


• Statistical Information Management


• Compliance Explanation


• Information Research

Soft Skills

• Sound Judgment


• Decision-Making


• Team Collaboration


• Ability To Meet Deadlines

Industry Keywords

• Oregon Income Tax Laws


• Tax Liabilities


• Public Service Representative


• Customer Assistance


• Taxpayer Education

Tools & Technologies

• Computer Programs