Public Security Officer

191 Aurora Medical Center of Oshkosh, Inc.; Fond du Lac (WI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

191 Aurora Medical Center of Oshkosh, Inc. is seeking a Security Officer for the Fond du Lac Campus Public Safety team. The role is full-time, 32 hours per week, on the 3rd shift (2300-0700).

The position offers a pay range of $21.85 to $32.80 per hour and benefits eligibility. Responsibilities include patrols, safety audits, incident reporting, de-escalation, and collaboration with law enforcement and hospital staff to maintain a safe environment for patients, visitors, and teammates.

Qualifications

• High school diploma or GED required.
• Experience in security or public safety preferred.
• CHSO certification within two years of appointment.
• Valid driver’s license required.
• Wisconsin/Illinois credential requirements may apply.

Responsibilities

• Provide security services with a customer-service approach.
• Maintain professional appearance and demeanor.
• Enforce safety and security rules and regulations.
• Conduct interior and exterior patrols and audits for safety hazards.
• Assist with information, directions, and physical help.
• Control traffic and monitor visitors for safety.
• Respond to emergencies and incidents and de-escalate when needed.
• Coordinate with law enforcement and first responders.

Skills

Customer service

Professionalism

De-escalation

Observation

Communication

Teamwork

Education

High school diploma or GED

Tools

TASER

Radio communications

CCW certification

Job description

Department: 11926 AMC Oshkosh: Fond du Lac Campus - Public Safety Status: Full time Benefits Eligible: Yes Hours Per Week: 32 Schedule Details/Additional Information: Shift: 3rd (2300-0700) 0.8 FTE (32hrs per week, 64hrs per pay period) Schedule: Every week, Friday through Monday Pay Range: $21.85 - $32.80

Major Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service- oriented appearance and demeanor.
• Is alert, observant, and ethical.
• Complies with and enforces all safety and security rules and regulations.
• Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches.
• Assists team members, patients, and visitors by providing information, directions, and physical help.
• Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence.
• Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.)
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports.
• Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units.
• Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with federal, state, and local law enforcement and first responder agencies.
• Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.

Licensure, Registration, and/or Certification Required

Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required. A valid driver’s license issued by the Division of Motor Vehicle. For Illinois teammates must have completed State of Illinois 20-hour Basic Security Officer course For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police. For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ) Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.

Education Required

High school graduate or GED

Experience Required

Typicaly requires 1 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.

Knowledge, Skills & Abilities Required

An above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents. The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness. A daily commitment to patient-centered safety practices. Collaborative work with medical staff and external law enforcement, as appropriate. The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility. The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships. Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment Physical Requirements

Preferred Knowledge, Skills & Abilities

Behavioral Threat Assessment knowledge Use of Force Review Crime through environmental design awareness Ability to present material and facilitate meetings

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.; please ask a Recruiter for more information during an interview.)

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities.

Reshaping Access

What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it

Transforming Care

We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care