Public Sector, Customer Architect - Fed Civ

Endgame Systems, LLC; United States; Presencial; USD 108 000 - 169 000; Tempo integral

Resumo da oferta

Endgame Systems, LLC seeks a Public Sector Customer Architect for Fed Civ in the United States. The role focuses on aligning Elastic solutions with government objectives, onboarding customers, and driving adoption while expanding ARR.

Strong technical background in Observability, Cybersecurity, and Enterprise Search is required, with travel anticipated up to 25%. You will partner with account teams and services to define success plans, articulate value, and resolve technical frictions, ensuring

Qualificações

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
• Hands-on experience in roles like Solutions Architect, Technical Consultant, or Pre-sales Engineer with Elastic solutions or equivalent technologies.
• Experience with Elastic solutions (Observability, Security, Enterprise Search) or Elastic stack alignment with business goals is a plus.
• Excellent communication and presentation skills.

Responsabilidades

• Provide ongoing technical coverage with the account team while pursuing new deals.
• Define the technical success plan for each customer to achieve business objectives.
• Ensure a successful technical customer journey from onboarding to adoption and ongoing consumption.
• Articulate the value proposition of Elastic solutions and align them with customer goals.
• Identify and eliminate technical frictions to smooth adoption and implementation of Elastic solutions.
• Coordinate between customers and support to ensure optimized resolution and adoption curves.
• Collaborate with Service Team to deliver tailored solutions meeting customer needs.
• Translate customer business needs into technical requirements for Elastic solutions.
• Identify expansion opportunities and guide the account team to grow ARR.
• Maintain relationships to maximize utilization and drive ARR.

Conhecimentos

Communication skills

Interpersonal skills

Problem-solving

Project management

Travel willingness

Cloud-based software

Formação académica

Bachelor's degree in Computer Science/Engineering/Info Systems

Ferramentas

Elastic stack (Elasticsearch, Logstash, Kibana)

Observability

Cybersecurity

Enterprise Search

Descrição da oferta de emprego

Public Sector, Customer Architect - Fed Civ

United States

Endgame Systems, LLC provides consulting services related to Elastic technology to Government agencies with heightened security needs. Endgame Systems, LLC is a wholly‑owned subsidiary of Elastic. Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real‑time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission‑critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co . Endgame Systems, LLC, while a subsidiary of Elastic, is an independent entity focused on Government services.

We are actively seeking a Customer Architect (Washington DC Metro area is preferred), with an understanding of technology and hands‑on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search. You should possess a strong technical background, preferably with experience in cloud‑based software solutions.

We value individuals who are passionate about staying at the forefront of technology trends with a growth mindset and excited to learn and implement new technologies. While previous experience with Elastic solutions is not a prerequisite, an eagerness to embrace our suite of solutions and apply them effectively to solve our customers' challenges is essential. This key role involves not only driving the consumption of our Elastic solutions by aligning them with customer business objectives but also onboarding customers, securing adoption, and facilitating expansion.

As a Customer Architect, you will be the Trusted Technical Advisor, working in tandem with the customer and complementary groups like Field and Services Teams to ensure that Elastic solutions are aligned to your customers mission focus . Your technical expertise, business acumen, and ability to deliver value will accelerate and improve the customer experience leading to customer continued satisfaction and expansion within the elastic portfolio.

In your role, a crucial part of your responsibility is defining and communicating the technical success criteria for our customers. This involves crafting detailed Technical Success Plans tailored to the specific customers goals and KPIs.

The Technical Success Plans act as a roadmap, outlining the optimal consumption and deployment of Elastic solutions in the customer's environment. They detail the necessary steps for implementation, highlight milestones for successful consumption or expansion, and provide and effectiveness aligned to the customer’s business goals. By actioning this plan , you will be seen as the trusted advisor, guiding the customer towards achieving their desired outcomes, thereby ensuring their success and satisfaction.

From providing technical guidance and sharing best practices to aligning technical objectives with the customers' business goals, your work is instrumental in facilitating smooth adoption, sustained usage, and increased consumption of our solutions. This hands‑on role requires you to be proactive, with a keen understanding of our customers' technical landscape and a commitment to making their journey with Elastic solutions successful and valuable.

Your chief aim will be to ensure the customer derives significant value, eliminate technical frictions, and propel the uptake and application of Elastic solutions, with the ultimate goal of growing annual recurring revenue (ARR)

What you Will be Doing

• Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre‑sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals.
• Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives.
• Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic solutions.
• Understand and articulate the value proposition of Elastic solutions and align them with the customer's business goals.
• Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of Elastic solutions.
• Liaise between customers and support , as necessary, to ensure an optimized support resolution experience smoothing the adoption curve for the customer.
• As a hands‑on technical expert, collaborate with the Service Team to deliver personalized, frictionless solutions that meet the unique needs of each customer.
• Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for Elastic solutions.
• Find opportunities for expansion, at which point the account team takes over to expand the subscription, aiming to grow annual recurring revenue (ARR).
• Cultivate ongoing customer relationships, ensuring that customers continue to maximize their utilization of Elastic solutions, further driving ARR.
• Continuously review and assess customer consumption of Elastic solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption.

What You Bring

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
• Proven experience in a similar role such as Solutions Architect, Technical Consultant, or Pre‑sales Engineer, with hands‑on experience with Elastic solutions or equivalent technologies.
• Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus.
• Excellent communication and presentation skills.
• Strong interpersonal skills, with the ability to build relationships with customers and stakeholders.
• Proven problem‑solving skills, with a track record of delivering innovative solutions.
• Ability to manage multiple projects simultaneously and meet deadlines.
• A willingness to travel 25%.

Why Elastic?

“Once I started, I was blown away to realize, what was always so obvious, everything is search. Anything you do with data involves search, every app needs search, even analytics are about search. Daily I am blown away with the types of things our users and customers are doing with search.” Director of Product, Elastic.

Compensation for this role is in the form of base salary plus a variable component, that together comprise the On‑Target Earnings (OTE). On‑Target Earnings (OTE) are based on a 70/30 pay mix (base salary / target variable).

The typical starting OTE range for new hires in this role is listed below. This range representsthe lowest to highest OTE we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.

An employee's position within the OTE range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company‑matched 401k with dollar‑for‑dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well‑being.

The typical starting salary range for this role is:

$107,500 — $169,000 USD

The typical starting Target Variable range for this role is:

$46,000 — $73,000 USD

The typical starting On‑Target Earnings (OTE) range for this role is:

$153,500 — $242,000 USD

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Endgame Systems is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Double your charitable giving - We match up to $1500 (or local currency equivalent)
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Endgame Systems is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [e-mail] We will reply to your request within 24 business hours of submission.

Please see here for our Privacy Statement.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Endgame Systems, LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.