Public Safety Telecommunicator

City of North Port; North Port (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

City of North Port, FL is seeking a Full-Time Public Safety Telecommunicator to receive and transmit emergency and non-emergency calls, access law enforcement data, and relay information to responders.

The role requires sound judgment, strong communication, and the ability to stay calm under pressure while maintaining logs, monitoring alarms, and coordinating with police, fire, and EMS. This position supports emergency operations and may require irregular hours.

Qualifications

• Graduation from high school or possession of an acceptable equivalency diploma.
• Valid Florida driver’s license by date of hire.
• Background check required.
• Ability to recall to emergency response operations and work irregular hours.

Responsibilities

• Receives and transmits all incoming emergency and non-emergency calls and provides information to law enforcement.
• Accesses computerized information on criminal histories, warrants, vehicle registrations and licenses.
• Maintains logs, recording systems, and teletype. Updates emergency contacts and alarm monitoring.
• Maintains security of the facility and monitors video screens and doors.
• Responds to emergencies with poise and professional customer service.

Skills

City geography

poise under pressure

customer service

administrative principles

data entry

decision making

relationship building

office equipment

computer systems

Education

High school diploma or GED

Tools

Teletype

Radio systems

Video surveillance

Multi-line phones

Office software

Job description

This Full-Time position performs highly responsible work in receiving requests for information or emergency assistance from the general public, law enforcement or emergency personnel. The Public Safety Telecommunicator is under the general supervision of the Senior Public Safety Telecommunicator.

• Receives and transmits all incoming emergency and non-emergency telephone calls and provides information to law enforcement personnel using direct radio communication by accessing computerized information regarding criminal histories, active warrants, vehicle registrations, driver's license status and similar information.
• Demonstrates a continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service.
• Maintains appropriate control logs and legends.
• Maintains telephone and radio recording systems, including teletype.
• Makes H.E.A.R.T.S. calls to residents who live alone.
• Updates and maintains emergency contacts for businesses, including monitoring alarms, vacant house forms and Amber Alert notifications.
• Maintains security of facility by use of electronic devices associated with communications, including, monitoring video screens, lobby, city hall interior door, city hall exterior doors, parking lot, and garage.

(These essential job functions are not to be construed as a complete statement of all duties performed.Employees will be required to perform other related duties as assigned, including City-directed work assignments in the event of a declared emergency.)

Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee's official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions.

• Ability to learn City geography and surrounding areas.
• Ability to maintain poise, exercise good judgment and respond quickly in emergencies.
• Maintain a high level of customer service skills, including ability to communicate clearly and effectively, both verbally and in writing.
• Knowledge of administrative principles and practices, policies and procedures.
• Ability to use computer software and enter data accurately from a wide variety of source documents.
• Ability to plan, organize and use mature judgment in evaluating situations and making decisions in accordance with established policy.
• Ability to establish and maintain effective working relationships with employees and the general public.
• Skilled in the use of office equipment, including copy machines and multi-line telephone systems.
• Skilled in the use of computers for data entry, word processing and accounting purposes.

WORK ENVIRONMENT

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

While performing the duties of this job, the employee works in a dynamic environment that requires sensitivity to changing goals, priorities, and needs. Work typically requires moderate exposure to one or more disagreeable conditions (i.e. irate customers, outdoors weather conditions, excessive noise, extreme heat, odors or dust).

Risk/Safety Conditions

This position requires minimal exposure or risk to physical health and/or physical safety (e.g., exposure to environmentally hazardous material, heavy equipment, assault and battery, communicable disease, etc.)

Physical Activities

The work is light: exerting up to 20 pounds of force occasionally, and up to 10 pounds of force frequently, and negligible amount of force constantly to move objects. Additional requirements include: balancing, climbing, crouching, feeling, fingering, grasping, handling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity, and walking. Vision and hearing must be correctable. Position may require the operation of a City vehicle. (Occasional=1-3 Hrs; Frequent=3-5 Hrs; Constant=5-8 Hrs – Per Work Day)

Education and Experience

Graduation from high school or possession of an acceptable equivalency diploma.

(A comparable amount of relevant training, education and/or experience may be substituted for the above qualifications.

Licenses and Certifications

• Possession of or ability to obtain a valid Florida driver's license by date of hire.
• Will be required to submit to a State and National Criminal Background Investigation.

Emergency Response Responsibility

Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee's official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions.

Hiring Range Statement

Please note, the hiring pay range for this position isthe minimum up to a rate equal to or less than the midpoint of the salary range.

Veterans Preference Statement

The City of North Port, FL is an Affiantive Action/ADA/Veterans’ Preference and Equal Opportunity Employer. Women, Minorities, and Persons with Disabilities are Encouraged to Apply.