Public Safety Telecommunicator.

Manitowoc County; Manitowoc (WI); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance

Disability Insurance

Critical Illness Coverage

Hospital Indemnity Coverage

Job summary

Manitowoc County is seeking Public Safety Communicators for the Manitowoc County Joint Dispatch Center. You will be the first point of contact during emergencies, answering calls, managing radio traffic, and coordinating with police, fire, and EMS to get responders where they are needed.

Training is provided with a 12–16 week program, certifications in EMD, NCIC, and other online courses. Candidates must pass aptitude testing and background checks; no prior experience required.

Qualifications

• High School Diploma or GED required.
• Proficient typing while multitasking.
• Aptitude assessment and background check required.

Responsibilities

• Answer emergency and non-emergency telephone calls
• Receive and manage radio communications
• Dispatch law enforcement, fire, EMS, and other emergency services
• Operate the Computer Aided Dispatch (CAD) system
• Access and utilize the Department of Criminal Justice Information (DCI) terminal
• Operate the National Crime Information Center (NCIC) database
• Provide critical information and support to emergency responders
• Maintain accurate records, logs, and documentation

Skills

Typing speed 3396 keystrokes/hr

Typing speed 1819 keystrokes/hr with 3

Education

High School Diploma or GED

Job description

Manitowoc County Employment Opportunities

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• Location 1024 South 9th Street,Manitowoc, WI, 54220,United States
• Base Pay $23.75 - $26.82 / Hour
• Employee Type Full-time Regular

Join Our Team as a Public Safety Communicator

Manitowoc County is looking for dedicated, calm, and service-minded individuals to join our Emergency Services team as a Public Safety Communicator at the Manitowoc County Joint Dispatch Center (MCJDC).

As a Public Safety Communicator, you are often the first point of contact during emergencies. Your work directly impacts the safety and well-being of our community by helping connect people in need with the appropriate emergency response services.

What You'll Do

As a member of our dispatch team, you will:

Answer emergency and non-emergency telephone calls

Receive and manage radio communications

Dispatch law enforcement, fire, EMS, and other emergency services

Operate the Computer Aided Dispatch (CAD) system

Access and utilize the Department of Criminal Justice Information (DCI) terminal

Operate the National Crime Information Center (NCIC) database

Provide critical information and support to emergency responders

Maintain accurate records, logs, and documentation

No Experience Required

We are seeking individuals with the aptitude, commitment, and desire to learn. Whether you’re starting a new career or looking for meaningful work that makes a difference, we provide the training needed to become a successful Public Safety Communicator.

This is an exciting opportunity to build a rewarding career in a fast-paced environment where no two days are the same.

Candidates hired as trainees will complete an intensive 12–16 week training program that includes:

Emergency Medical Dispatch (EMD) Certification

NCIC Certification

Additional online certifications required for the position

All required certifications and training are provided and must be successfully completed for continued employment.

Work Schedule

The Manitowoc County Joint Dispatch Center operates 24 hours a day, 7 days a week, 365 days a year.

Communicators work rotating 8-hour shifts, including:

6:00 a.m. – 2:00 p.m.

2:00 p.m. – 10:00 p.m.

10:00 p.m. – 6:00 a.m.

10:00 a.m. – 6:00 p.m.

7:00 p.m. – 3:00 a.m.

Schedules follow a rotating pattern of:

5 days on, 2 days off, 5 days on, 3 days off (5/2/5/3)

Training schedules may vary. After successful completion of training, shift assignments are based on seniority and operational needs.

Current openings are on third shift (night shift).

What We're Looking For

Successful candidates are:

Able to remain calm under pressure

Strong multitaskers

Detail-oriented and dependable

Committed to serving the public

Required Qualifications

High School Diploma or GED equivalent

Ability to type:

3,396 keystrokes per hour while multitasking

1,819 keystrokes per hour while listening to multiple audio sources

Applicants will complete a specialized aptitude assessment designed to identify individuals with the skills and abilities needed for 911 dispatching.

Aptitude testing, background investigation, and drug screening are required.

Requirements

A high school diploma and whatever combination of additional education and work experience provides the necessary knowledge, skills, and abilities to perform the essential functions of the position.

Summary

At Manitowoc County, we invest in our employees' health, financial security, and work-life balance.

Choose from a robust selection of benefits designed to support you and your family, including:

• Health Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Critical Illness Coverage
• Hospital Indemnity Coverage

Financial Security & Retirement

Plan confidently for your future with:

• Participation in the Wisconsin Retirement System (WRS)
• Deferred Compensation Retirement Savings Plan
• Employer-supported income protection through Short-Term Disability Income Continuation
• Voluntary Identity Theft Insurance

Paid Time Off

Enjoy generous paid leave benefits, including:

• Discounted subscription to the Savi Student Loan Forgiveness Program, helping employees navigate and maximize federal student loan forgiveness opportunities

Work-Life Balance

Predictable schedule of 75 hours per two-week pay period

Commitment to supporting employee well-being and maintaining a healthy balance between work and personal life

Equal Opportunity Employer

Manitowoc County is committed to fostering a welcoming, inclusive, and respectful workplace where all employees can thrive. Employment decisions are based on qualifications, merit, and business needs. We provide equal employment opportunities to all individuals and do not discriminate on the basis of race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, marital status, military service, arrest or conviction record, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable accommodations are available throughout the recruitment and employment process for qualified individuals with disabilities. Applicants requiring accommodation should contact the Manitowoc County Personnel Department at [phone].

NOTE: Per - Wis. Stat. § 19.36(7) Records that would reveal the identities of job applicants must be kept confidential if the applicants so request in writing. However, the identities of final candidates to local public office may not be withheld. A final candidate is an individual who is one of the five most qualified applicants, or a member of the final pool if that is larger than five. If there are fewer than five candidates, each one is a final candidate. Please contact the Personnel Department at 920-683-4063 if you have questions regarding this information or you would like to keep your information confidential.

Additional Information

• Recruitment Closing Time/Date Friday, November 6th at 4:00p