Public Safety Telecommunicator

RED RIVER REGIONAL DISPATCH CENTER; Fargo (ND); On-site; USD 38,000 - 41,000; Full time

Job summary

RED RIVER REGIONAL DISPATCH CENTER in Fargo, ND seeks Public Safety Telecommunicators to answer calls, assess situations, and coordinate emergency responses with precision and professionalism. You will handle CAD entries and dispatch police, fire, or medical units using radio systems and GPS.

Starting pay is $27.90/hour with evening/night/weekend differentials and overtime boosts. Enjoy a 4-day or 12-hour rotation, PTO from day one, and the dynamic, life-saving nature of the role.

Qualifications

• High School Diploma or equivalent.
• Ability to type 40+ words per minute.
• Ability to pass a background check and pre-employment screening.

Responsibilities

• Receive and evaluate emergency and non-emergency calls via multi-line phone systems with professionalism and empathy.
• Utilize computer-aided dispatch (CAD) software to log incidents accurately and efficiently.
• Dispatch police, fire, or medical units promptly using radio communication systems and GPS technology.
• Gather critical information, determine priority levels, and provide pre-arrival instructions such as first aid or CPR guidance.
• Maintain clear communication with first responders during incidents, providing updates and support as needed.

Skills

Rapid analysis & decision-making

Technical aptitude

Composure under pressure

Education

High school diploma or equivalent

Tools

CAD software

Radio & multi-line phones

Job description

Answer the Call. Save Lives. Earn $27.90/hr Starting Day One.

When an emergency happens, Public Safety Telecommunicators (PSTs) at Red River Regional Dispatch Center are the first, first responders to jump into action. As the vital link between our community and emergency field responders, you will handle incoming emergency and non-emergency calls, assess situations quickly, and dispatch law enforcement, fire, or medical services with precision and professionalism.

If you are looking for a high-energy, deeply rewarding career where no two days are ever the same, this is your sign to apply!

Compensation & Shift Schedule

• Earn a starting rate of $27.90/hr.
• Shift Differential: Earn +$1.00/hr. differential for evening, night, and weekend shifts, plus $1.50/hr. shift differential rates on overtime.
• Work 52 FEWER Days a Year: Ditch the boring 5-day grind! Choose between 10-hour shifts (4-day workweek rotation) or a 12-hour rotation that gives you every other weekend off.
• Paid Time Off: Accrue PTO from day one! You'll earn 22 days (5.5 weeks!) of PTO in your very first year.

Skills Key for the Role

• Rapid Analysis & Decision-Making: Ability to assess fast-moving situations quickly and make sound decisions under pressure.
• Technical Aptitude: Comfort navigating computer software systems, a computer screen based radio console, data entry tools, radio and multi-line phones simultaneously.
• Composure Under Pressure: Ability to stay calm, focused, and empathetic during stressful or critical situations.

Core Responsibilities

• Receive and evaluate emergency and non-emergency calls via multi-line phone systems with professionalism and empathy
• Utilize computer-aided dispatch (CAD) software to log incidents accurately and efficiently
• Dispatch police, fire, or medical units promptly using radio communication systems and GPS technology
• Gather critical information, determine priority levels, and provide pre‑arrival instructions such as first aid or CPR guidance
• Maintain clear communication with first responders during incidents, providing updates and support as needed

What You Need to Get Started:

• High School Diploma or equivalent
• Ability to type 40+ correct words per minute
• Ability to pass a background check and pre‑employment screening