Public Safety Support Specialist (Non-Emergency)

City-of-Apache-Junction,-A; Apache Junction (AZ); On-site; USD 32,000 - 34,000; Full time

Job summary

City of Apache Junction is seeking a civilian law enforcement support specialist to respond to dispatch-based calls and assist sworn personnel. Duties include investigations, reporting, and gathering information from victims, witnesses, and reporting parties.

The role requires a HS diploma or GED with 1 year of related experience or college coursework in Criminal Justice, plus ability to use MS Office, AFIS, CAD, ACIJIS and RMS. Pre-employment background checks and driving requirements apply.

Qualifications

• Must possess a high school diploma or GED, and one (1) year paid, fulltime experience in law enforcement, or reasonable customer service or citizen assistance experience in a police agency or related environment; or college coursework in Criminal Justice or related field; OR equivalent combination of education and experience.

Responsibilities

• Respond to non-emergency calls for service including minor motor vehicle collisions, minor criminal reports, and walk-in citizen complaints and crime reports at the public safety front lobby.
• Work with sworn personnel and city employees assisting with various low-priority calls and citizen assists.
• May provide field services related to animal control calls, including capturing domestic and wild animals and removing animals from a variety of hazardous situations.
• Conduct interviews by telephone, or in person, with victims of crimes, witnesses, or reporting persons; determine type of crime and details to complete a comprehensive report of the incident.
• Research information utilizing numerous databases including but not limited to warrant checks, criminal history, and driver license checks.
• Interview victims, witnesses, and reporting parties to obtain information necessary to conduct a complete and thorough investigation.
• Communicate verbally and in writing with department and city staff, various agencies, and the public.
• Respond to inquiries and provide information on policies, procedures, ordinances, laws and resolve questions or issues related to area of assignment.
• May collect, preserve, log, and secure evidence; document all handling of evidence and property.
• May serve subpoenas, summons, and other legal papers.
• May provide court and criminal investigation testimony as necessary.
• Support the city’s policies, goals, and objectives and work with management and other staff to ethically achieve such goals and objectives; ensure compliance with safety procedures.

Skills

Cooperative relationships

Clear communication

Computer skills

Decision making

Team collaboration

Education

High school diploma or GED

1 year related experience

College coursework in Criminal Justice

Tools

AFIS

CAD

ACIJIS

RMS

MS Office

Job description

City of Apache Junction is seeking a civilian law enforcement support specialist to respond to dispatch-based calls and assist sworn personnel. Duties include investigations, reporting, and gathering information from victims, witnesses, and reporting parties.

The role requires a HS diploma or GED with 1 year of related experience or college coursework in Criminal Justice, plus ability to use MS Office, AFIS, CAD, ACIJIS and RMS. Pre-employment background checks and driving requirements apply.