Public Safety (Security) Telecommunications

Advocate Health Care; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Advocate Health Care is seeking a Public Safety Telecommunicator I for the Carolinas Medical Center Command Center in Charlotte, NC.

This full-time night-shift role (~12 hours, 7pm–7am) oversees CCTV, access control, infant protection, and radio/ CAD systems, receiving and dispatching calls to ensure rapid incident response.

Qualifications

• High school diploma or equivalent required.
• One (1) year of experience in a security operations center, communications center, alarm monitoring center, dispatch center, public safety agency, healthcare security environment, or related field required.
• Knowledge of security monitoring, dispatch operations, and incident response practices; must pass a skills-based assessment and ongoing competency requirements.

Responsibilities

• Monitor and manage security, life safety, and communication systems (CCTV, access control, alarms, radio, CAD).
• Receive, evaluate, prioritize, document emergency and non-emergency calls, incidents, and service requests.
• Dispatch Public Safety personnel and resources per established protocols to support timely incident response.
• Maintain records and databases for situational awareness, investigations, and reporting.
• Adhere to policies and continue training and professional development.

Skills

Communication

Critical thinking

Customer service

Typing 35-40 wpm

Education

High school diploma or equivalent

Tools

CCTV systems

Access control systems

Radio communications

Computer-aided Dispatch (CAD)

Job description

Department: 11949 Regional Non Enterprise Corporate - Security Communications Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: PM Shift (7pm to 7am) / Weekends and holidays as scheduled. Pay Range: $21.85 - $32.80 It's More Than a Job, It's a Calling! Position: Public Safety (Security) Telecommunications Location: Carolinas Medical Center Command Center; Charlotte, NC. Full Time; 3rd shift ~12-hour shift; 7pm-7am ~Weekends/holidays as needed

Major Responsibilities

Maintains a common operating picture across Advocate Health facilities by monitoring and managing security, life safety, and communication systems, including CCTV, access control, visitor management, infant protection, intrusion detection, fire alarm, radio, computer-aided dispatch, and other enterprise security technologies. Receives, evaluates, prioritizes, and documents emergency and non-emergency calls, alarms, incidents, and service requests from team members, patients, visitors, Public Safety personnel, law enforcement, and external partners. Dispatches Public Safety personnel and other appropriate resources using established protocols and computer-aided dispatch systems to support timely and effective incident response. Communicates critical information and incident updates to Public Safety personnel, leadership, emergency responders, and other stakeholders during routine operations, urgent situations, and critical incidents. Maintains accurate records, incident documentation, communication logs, and operational databases to support situational awareness, investigations, regulatory requirements, and organizational reporting. Adheres to Advocate Health and Public Safety Communications Center policies, procedures, and operational protocols while participating in ongoing training and professional development activities.

Licensure, Registration, and/or Certification Required

Association of Public-Safety Communications Officials (APCO) Public Safety Telecommunicator I (PST1) certification must be obtained on a one-time basis within one year of appointment to this role. Recertification is not required.

Education Required

High school diploma or equivalent required.

Experience Required

One (1) year of experience in a security operations center, communications center, alarm monitoring center, dispatch center, public safety agency, healthcare security environment, or related field required. Experience responding to and coordinating responses for burglar alarms, fire alarms, security incidents, emergency calls, or similar events preferred.

Knowledge, Skills & Abilities Required

Qualified applicants must successfully complete a skills-based assessment as part of the selection process. Effective September 1, 2026, incumbent team members in this role are also required to successfully complete and maintain competency through the department's skills-based assessment program. Team members who have not previously completed the assessment must successfully pass the assessment within twelve (12) months of the effective date, hire, promotion, or transfer into the position. Knowledge of security monitoring, dispatch operations, emergency communications, and incident response practices. Strong computer proficiency, including the ability to operate multiple systems simultaneously and type 35-40 words per minute. Excellent communication, critical thinking, and customer service skills, with the ability to prioritize competing demands and maintain attention to detail in a fast-paced environment. Ability to remain composed, exercise sound judgment, and communicate effectively during routine, urgent, and emergency situations.

Physical Requirements and Working Conditions

The Public Safety Communications Center provides security monitoring, communications, and dispatch services for Advocate Health on a 24-hour, 7-day-a-week, 365-day-a-year basis. Public Safety Telecommunicators must be available to work schedules necessary to support continuous operations. Work schedules may include days, evenings, nights, weekends, holidays, and scheduled on-call coverage based on operational needs. Work is performed onsite in a secure, controlled, highly structured, and closely supervised communications center environment. Requires prolonged periods of sitting at a workstation while operating computers, telephones, radios, computer-aided dispatch systems, and other communications equipment. Requires continuous use of a communications headset to receive and transmit information via telephone and radio systems. Requires continuous visual attention to computer screens, security systems, alarms, and related monitoring technologies, with vision correctable to normal levels. Requires continuous hearing, speech, and manual dexterity to effectively communicate with team members, Public Safety personnel, emergency responders, and others, with hearing correctable to normal levels. Requires the ability to remain focused, exercise sound judgment, manage competing priorities, and perform effectively in a fast-paced environment during routine operations, urgent situations, and critical incidents. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care.