Public Safety Responder

UCI group; Irvine (CA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Sick and vacation time

Retirement savings plans

Employee discounts

Job summary

UC Irvine Police Department is seeking a Public Safety Responder to monitor and report safety concerns on the UC Irvine campus. The role involves patrolling, assisting the public, and responding to incidents with professionalism and calm under pressure.

Ideal candidates will have a high school diploma, valid CA security license, and strong customer service skills, with the ability to work flexible shifts including evenings and weekends.

Qualifications

• Must read, write, and speak English.
• Must display exceptional customer service and communication skills.
• Able to conduct sustained foot patrols and/or extended stationary post assignments.
• Able to operate video surveillance equipment.
• Complete IA HSS basic certification within six months of employment.
• High school diploma or GED.
• Valid California Driver's License.
• Valid California BSIS Security Guard License.
• Minimum 1 year of experience in public-facing service roles.

Responsibilities

• Monitor, observe, and report public safety concerns and conditions.
• Provide information, directions, and general assistance to the public.
• Patrol and respond to calls for service across campus properties.
• Escort patients, visitors, and staff; assist with de-escalation of situations.
• Operate safety equipment and assist with security systems as needed.

Skills

Customer service

Communication

Patrol

Video surveillance

Public interaction

Teamwork

Education

High school diploma or GED

Cal. BSIS Security Guard License

Tools

Video surveillance equipment

Job description

Who We Are

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

To learn more about UC Irvine, visit www.uci.edu.

The University of California, Irvine Police Department (UCIPD) is a full-service, 24-hour law enforcement agency providing professional policing and public safety services 365 days a year. UCIPD serves a daily population of more than 65,000 people across the University's Irvine campus and UCI Health locations in the City of Orange, Irvine, Fountain Valley, Lakewood, Los Alamitos, and Placentia.

UCIPD provides comprehensive law enforcement services, including patrol, traffic enforcement, criminal investigations, community engagement, crime prevention and suppression, emergency management, and general public safety services.

As a designated 9-1-1 Public Safety Answering Point (PSAP), UCIPD is responsible for receiving and dispatching emergency calls for service within its jurisdiction, ensuring rapid and coordinated responses to police, fire, and medical emergencies.

UCIPD personnel are dedicated to protecting and serving students, staff, faculty, patients, and visitors, while responding to medical emergencies, crimes in progress, general calls for service, and other campus and medical center safety concerns.

UCIPD personnel are entrusted with the immediate responsibility of protecting life and property across the University of California campuses. Officers must exercise sound judgment, integrity, and professionalism in every aspect of their service, reflecting the department's commitment to safety, accountability, and community partnership.

UCIPD's Health Division uses a hybrid model that includes Police Officers, Public Safety Ambassadors, Public Safety Responders, Public Safety Supervisors, Security Supervisors, and other professional staff members who work together to safeguard the lives and property of the University and its patients, visitors, faculty, staff, and students at the various UCI Health sites.

Public Safety Responders are frequently the first point of contact for the public when seeking assistance or requesting services at any UCI location. They provide information, directions, and general assistance; patrol and respond to calls for service at the various UCI properties; respond to emergencies such as disturbances or medical crises; monitor suspicious activity; provide escorts; and assist with the de-escalation of violent situations.

In the Health setting, they are a direct patient-facing position often found in the emergency department and various clinical settings. They provide patient, visitor, and staff escorts and serve as a security and safety presence within healthcare facilities. Public Safety Responders assist in placing persons in restraints, write reports, and monitor patients as needed. They also staff and monitor security systems, including cameras, monitors and alarms.

Your Role on the Team

As a member of the UC Irvine Police Department, the Public Safety Responder assists in monitoring, observing, and reporting public safety concerns and conditions. The essential functions listed below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict duties that may be assigned to this position if such duties are reasonably related to the position.

What It Takes to be Successful

Required:

• The ability to read, write, and speak proper English.
• Knowledge of and ability to display/use exceptional customer service and communication skills.
• Must be able to conduct sustained foot patrols and/or extended stationary (standing/sitting) post assignments.
• Ability to effectively operate video surveillance equipment once trained.
• Successfully complete the International Association for Healthcare Security and Safety basic certification within the initial six months of employment and maintain certification throughout employment.
• High school diploma, passed GED or other high school equivalency test.
• Valid California Driver's License
• Valid California BSIS Security Guard License
• A minimum of 1 year of experienceAs a California-licensed Security Guard. Licensed in California by BSIS as a Security Guard
• A minimum of 1 year of experienceOf service-related experience,Prior experience working in a position that requires interaction with the public and providing services

Driver's License:

• Required to hold a valid drivers license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.

Preferred:

• One year of experience working with the public in a customer service environment.
• One year of experience working as a licensed (BSIS) security guard.
• Ability to work variable shifts, including evenings, nights, weekends, and holidays
• Experience working in a University environment.
• Hospital security experience.
• Associate Degree from an accredited institution
• Completion of PC 832 Arrest and Firearms training

Special Conditions:

• As a condition of employment, must successfully complete an extensive background investigation, including Livescan fingerprinting, and a medical examination.
• No Felony convictions.
• Successfully complete the International Association for Healthcare Security and Safety basic certification within the initial six months of employment and maintain certification throughout employment.
• Must be able to work shift work, including day and night shifts, weekends, and holidays.
• Must complete the UC Irvine Police Department Public Safety Field Training program.
• Must be able to learn Orange County Communications radio codes and operate a two-way radio.
• Must possess the ability to operate a vehicle, radio, taser, handcuffs, first aid equipment and other related equipment as assigned.
• Must be able to wear and operate in Personal Protective Equipment (PPE).
• Must complete and pass a background investigation, Livescan, and medical examination.

Total Rewards

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at [phone] or [e-mail].

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization