Public Safety Officer I - Full-time, Evening Shift

Lowell General Hospital; Lowell (MA); On-site; USD 47,000 - 60,000; Full time

Benefits offered by this job

Free on-campus parking

403(b) retirement plan

Tuition reimbursement

Career growth opportunities

Job summary

Lowell General Hospital is seeking an experienced Public Safety Officer to protect hospital assets, people, and information. The role involves proactive patrols, rapid response to incidents, and coordination with departments to ensure safety and security across hospital facilities.

The position requires a High School diploma, a valid driver’s license, and at least 1 year in a related role. Training and certifications are required within 1 year of hire, with a strong focus on de-escalation and

Qualifications

• High School diploma or equivalent.
• Valid driver’s license.
• 1 year of experience as a public safety officer or related role.
• IAHSS Basic and Advanced Healthcare Security Officer Certifications within 1 year of hire.

Responsibilities

• Perform basic public safety and security duties, patrol facilities and grounds, respond to routine and emergency calls.
• Provide escorts to patients, visitors, staff and others per procedures.
• Identify security vulnerabilities and safety hazards, take corrective action, and report deficiencies.
• Assist with patient crisis interventions to ensure safety and use the least invasive measures.
• Ensure staff and visitors wear hospital ID badges and grant access to authorized personnel.

Skills

English proficiency

Basic computer skills

Multi-tasking

Decision-making under pressure

Customer service

De-escalation skills

Education

High School diploma

Job description

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers.

Job Profile Summary

This role focuses on preventing workplace accidents and promotes health and safety awareness and education to individuals within the organization.In addition, this role focuses on performing the following Associate Safety related duties: Prevents workplace accidents and promotes health and safety awareness and education for employees. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Job Overview

Under general supervision of the supervisor, perform all duties and responsibilities related to the day-to-day protection and security of hospital assets and information as well as the safety of all persons on hospital property. Conduct proactive patrols of all hospital buildings and grounds to prevent fire, theft, vandalism, illegal entry, and bodily harm to patients, visitors, and staff. Serve as immediate and first responder to crisis situations on a daily basis and document all safety and security incidents in accordance with department policies and procedures. May be assigned to perform training duties, to instruct newly hired employees, and/or participate in department wide or organizational training initiatives, and/or other specialty assignments involving physical security, investigations, and operations.

Job Description

Minimum Qualifications

• 1. High School diploma or equivalent.
• 2. Valid state issued driver's license.
• 3. One (1) year of experience as a public safety officer or related position.
• 4. Possess IAHSS Basic and Advanced Healthcare Security Officer Certifications within 1 year of hire. Incumbents as of 9/1/2025 will have 1 year from 9/1/2025 to obtain IAHSS Basic and Advanced Healthcare Security Officer certifications.

Preferred Qualifications

• 1. Associates degree in Criminal Justice or related area.
• 2. Two (2) years of related experience in military, security, or police.
• 3. Security or first responder certifications such as de-escalation/crisis response, CPR/AED, Stop the Bleed, or Nasal Naloxone Certification, etc.
• 4. Graduate of an approved law enforcement training program or Police Academy and possession of, or ability to obtain, a valid POST Certification from the Commonwealth of MA.
• 5. Ability to obtain and maintain a valid MA License to Carry Firearms.

What We Offer

• Competitive salaries & benefits that start on day one
• 403(b) retirement with company match
• Tuition reimbursement
• Free on-campus parking
• Career growth opportunities
• Guaranteed hours and set schedule

Location: Lowell General Hospital - 295 Varnum Avenue - Lowell, MA

Hours: 40 Hours - 3pm-11:30pm - Every other weekend (Sat-Sun) and every other holiday is required

Duties and Responsibilities

• 1. Perform basic public safety and security duties. Conduct internal and external patrols of all facilities and grounds. Respond to and report on both routine and emergency calls for service, building alarms, restraint of violent patients and/or visitors. Monitor assigned area for suspicious activity, and screen vendors and visitors entering the facility.
• 2. Provide escorts to patients, visitors, staff, and others in conformance with established procedures.
• 3. Identify security vulnerabilities, safety hazards and violations of Hospital policy. Take immediate correction action to mitigate the vulnerability or hazard, if possible, and collaborate with other departments to either mitigate or resolve, if warranted. Report deficiencies to Supervisor, and document via an incident report or work order for required follow up and resolution.
• 4. Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.
• 5. Ensure that all employees and other appropriate members of the Hospital community are in possession of a hospital identification badge and that it is clearly visible. Consistently engage all individuals without visible identification in an appropriate and courteous manner.
• 6. Grant access to locked areas and buildings to authorized staff in possession of a hospital identification badge. Restrict access to those individuals who have no authorized business on campus in accordance with established policies and procedures.
• 7. Maintain composure under stressful circumstances, using all trained intervention skills including verbal and nonverbal de-escalation strategies and approaches.
• 8. Provide excellent customer service by assisting and interacting with patients, visitors, and other staff in a manner that conveys the highest level of dignity, respect, courtesy, and professionalism.
• 9. Participate and coordinate investigations, conduct interviews, review recorded video, prepare case files, catalog and secure evidence as required.
• 10. Assist with all emergencies and disasters that may affect the Hospital, including: crowd control, evacuations and other responsibilities as directed by supervisors.
• 11. Identify and resolve problems, issues, concerns, or conflicts requiring resolution in an impartial manner by obtaining all necessary facts to formulate a resolution. Attempt to resolve situations within their immediate control and communicate these situations or those outside of their immediate control/capacity, to supervision and actively participate in the response.
• 12. Completes an accurate and comprehensive written incident report for any incident occurring upon hospital property; ensures compliance with established procedures.
• 13. Enlists the support of a supervisor or assistance from fellow officers when warranted.
• 14. Maintain collaborative relationships with peers and colleagues to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.
• 15. Complete all training requirements and courses established and/or provided by the department.
• 16. Completes and contributes to specialty assignments, including, but not limited to training, physical security, community relations, and operations.

Physical Requirements

• 1. Frequent standing and walking with the ability to stand and/or walk for eight (8) hours.
• 2. Climb multiple flights of stairs.
• 3. Lift fifty (50) pounds alone.
• 4. Must be able to wear appropriate personal protective equipment such as masks, gloves or eye protection as required.
• 5. Some exposure to the elements during regular rounds.
• 6. Ability to work long, irregular, and odd hours required. Position may also require unanticipated overtime and holdovers to maintain minimum staffing levels from time to time.
• 7. Possibility of injury due to eviction of unauthorized persons, restraint of violent patients, etc.
• 8. Exposure to various areas containing hazardous material and radioactive substances when performing patrols.

Skills & Abilities

• 1. Proficient in communicating, reading, and writing in English.
• 2. Basic Computer Skills required.
• 3. Ability to multi-task and meet established deadlines.
• 4. Ability to assess potentially dangerous situations quickly, make sound decisions, and take appropriate action based on the information available.
• 5. Skills and abilities related to emotional maturity, dependability, punctuality, diplomacy, tact, poise, self- confidence, and positivity (devoid of negative remarks).
• 6.Trustworthy, helpful, friendly, courteous, and disciplined.

About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a four-time Magnet-recognized community hospital. As a member of our team, you'll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Magnet Designation

TheAmerican Nurses Credentialing Center(ANCC) honored Lowell General Hospital withMagnet Recognitionfor excellence in nursing care, our fourth designation achieved in March 2025! The Magnet Recognition Program recognizes healthcare organizations dedicated to nursing excellence, professionalism, and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient care. Only nine percent of hospitals in the United States have achieved Magnet status and fewer than one percent of hospitals have achieved a fourth consecutive Magnet designation.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth-one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range

$23.04 - $28.80

based on full-time equivalent