Public Safety Officer I - Armed (PSO I)

Hugh Chatham Memorial Hospital; Downers Grove (IL); Hybrid; USD 32,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Educational Assistance

Job summary

Advocate Good Samaritan Hospital in Downers Grove, IL is seeking a Public Safety Officer I - Armed to join our security team. This role involves day-to-day patrols, emergency response, and respectful, high-quality interactions with patients and staff.

Hybrid schedule offers 40 hours per week across 1st and 2nd shifts, with on-site responsibilities and a focus on safety and service. The candidate must be able to de-escalate conflicts, perform routine safety inspections, and coordinate with

Qualifications

• High school diploma or GED required.
• Security Officer Healthcare Certification within two years of appointment.
• NIMS Compliance Certification.
• FOID/CCW as required by state law.
• Background check, drug screen, pre-placement physical and ongoing assessments.

Responsibilities

• Provides security services with professionalism and customer service orientation, following policies and training.
• Performs interior and exterior patrols to identify hazards, inspect life safety measures, and manage patient valuables and contraband.
• Controls traffic, assists with directions, and provides information to patients, visitors, and staff.
• Responds to emergencies, de-escalates when needed, and utilizes force only as necessary.
• Liaises with federal, state, and local law enforcement and first responders; completes timely incident reports.
• Maintains training standards in radio communications, de-escalation, and use of protective equipment.

Skills

Customer service

Patrol

Emergency response

De-escalation

Communication

Education

High School diploma or GED

Job description

Department

11926 Advocate Good Samaritan Hospital - Public Safety

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Day shift and PM shift hours

0530-1800 and 1330-2200.

Week rotation with every other weekend off.

Full Time; 1st/2nd shift Hybrid

0530-1800 and 1330-2200.

Week rotation with every other weekend off.

Pay Range

$22.90 - $34.35

Position

Public Safety Officer I - Armed

Location

Good Samaritan hospital; Downers Grove, IL.

Major Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing).
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on AdvocateHealth property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. "STOP the BLEED"), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.
• Utilizes Interview and Interrogation tactics to uncover information about incidents that have occurred.
• Completes patrolling with a community-oriented approach.

Licensure, Registration, and/or Certification Required

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.
• For North Carolina teammates, an Armed Guard License issued by NCPrivateProtective Services must be obtained within 1 year and maintained through training and competency assessments.
• NIMS Compliance Certification
• Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Must meet State of IL Department of Financial and Professional Regulation licensing requirements andableto obtain a Firearm Control Card (FCC) for Proprietary Personnel within 90 days of hire.
• Stop the Bleed Certification
• A valid driver’s license issued by the Division of Motor Vehicle.
• Certified in Conducted Energy Weapon (e.g.TASER) use within 90 days of hire and periodically thereafter.
• Maintains strong awareness of street drugs, gang activity, and human trafficking.

Education Required

• Hi gh School Diploma or GED

Experience Required

• Typically requires 1 year of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.

Knowledge, Skills & Abilities Required

• A n above average level o f emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• The ability to function ina work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.
• Adaily commitment to patient-centered safety practices.
• Collaborative workwith medical staff and external law enforcement, as appropriate.
• The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
• The ability to interact with peers with positive intent and createinnovative solutions through collaborative relationships.
• Must successfully pass background investigation, drug screen, pre-placement physical and psychological screening assessment post-offer, pre-employment and periodically thereafter.Teammates already employed in Public Safety Officer position prior to “7-28-24” will have 18 months to comply.
• Illinois team members must have completedStateof Illinois 20-hour Basic Security Officer cours e wi th semi-automatic pistol endorsement.
• Willingness to carry a department authorized firearm while on duty. The firearm and level III holster must be purchased upon hire, supplied, and maintained by the Officer as outlined in the Public Safety Firearms Policy and approved by the Department Range Masters.
• Required annually to achieve a passing score of 70% or greater on the State of IL Mandatory Annual Active Duty and Retired Officer Handgun Qualification Course of Fire, un-assisted.Probationary Officers must complete range qualification within their 90-day probationary period and must attend the first qualification date within their probationary period.
• Demonstrated ability to exercise mature judgment and sound reasoning while maintaininga courteous and tactful demeanor in dealings with teammates, visitors, and patients, even if they are verbally aggressive persons.
• Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.
• Demonstrated ability in verbal and written communications.
• Ability to use a computer to document work (e.g. Microsoft Word, Excel, navigating a web page, and database entry).
• Ability to defendself-and/orothers in case of physical confrontations when de-escalation efforts fail and there is cause to physically restrain a person against their will who is non-compliant and committing a criminal act or lacks capacity and is attempting to elope.
• Ability to communicate effectively with people; ability to hear radio and telephone communications at both high and low decibels.
• Ability to communicate via radio and telephone with clear diction without impediments.

Physical Requirements and Working Conditions

• Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally. Must be able to push/pull with 35 lbs. of force.
• Mustpossess the hand strength, dexterity, and ability to safely operate a firearm. Must perform all functions of operating, loading/un-loading, breaking down and cleaning a firearm un-assisted and without assist devices.
• Have 20/20 vision in both eyesorcorrectable to 20/20 with corrective lenses in both eyes.
• May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards. Protective clothing must bewornas necessary.
• Operates allequipmentnecessary to perform the job.
• Frequent exposure to aggressive behavior and emotionally charged situations.
• Must be able to handle personal stress andpossible violence.
• Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able toassist clinical teammates with lifting patients of all sizes.

Preferred Knowledge, Skills & Abilities

• Behavioral Threat Assessment knowledge
• Use of Force Review
• Crime through environmental design awareness
• Ability to present material andfacilitatemeetings

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.