Public Safety Officer I - Armed (PSO I)

aah; Chicago (IL); On-site; USD 32,000 - 47,000; Full time

Job summary

Advocate Medical Group Beverly in Chicago, IL seeks a Public Safety Officer I - Armed on a full-time basis. The role focuses on professional security with a patient-centered approach and requires readiness for emergencies and routine patrols.

Responsibilities include enforcing safety rules, handling incidents, and coordinating with police and first responders while maintaining a courteous, service-oriented presence on site.

Qualifications

• Maintains customer-service approach and professional demeanor.
• Be alert, observant, and ethical at all times.
• Demonstrates de-escalation techniques as primary resource when needed.

Responsibilities

• Provides security services with a customer-service approach and professional demeanor.
• Maintains uniform and equipment in good repair; enforces safety rules.
• Conducts interior/exterior patrols, identifies hazards, and protects patient valuables.
• Responds to emergencies, conducts searches, and assists with directions and information.
• Liaisons with law enforcement and first responders to ensure safety and policy compliance.
• Trains with and applies safety measures including de-escalation and, if necessary, CEW usage.

Skills

Customer service

Observant

De-escalation

Education

High school diploma or GED

Job description

Department:

11948 AMG Admin - Public Safety: Southern IL

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

AMG Beverly will serve as the primary work location. As part of our commitment to providing excellent service across our facilities, there may be opportunities to support other sites as operational needs arise.

We value flexibility and teamwork and will discuss site schedules, locations, and role expectations in more detail during the interview process to ensure you have a full understanding of the position.

Pay Range:

$22.90 - $34.35

It's More Than a Job, It's a Calling!

Position: Public Safety Officer I - Armed

Location: Advocate Medical Group Beverly clinic; 9831 S. Western Ave., Chicago, IL.

Full Time; 1st shift

Major Responsibilities:

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.

Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.

Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.

Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.

Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.)

Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.

Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.

Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.

Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.

Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.

Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. "STOP the BLEED"), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.

Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.

Utilizes Interview and Interrogation tactics to uncover information about incidents that have occurred.

Completes patrolling with a community-oriented approach.

Licensure, Registration, and/or Certification Required:

Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.

For North Carolina teammates, an Armed Guard License issued by NC Private Protective Services maintained through training and competency assessments.

For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.

For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ)

For Illinois teammates, must meet State of IL Department of Financial and Professional Regulation licensing requirements and able to obtain a Firearm Control Card (FCC) for Proprietary Personnel within 90 days of hire.

A valid driver's license issued by the Division of Motor Vehicle.

Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.

Education Required:

High school graduate or GED

Experience Required:

Typically requires 1 years of experience in a security, related public safety, or customer servi