Public Safety Officer I

Melrose Wakefield Hospital; Wyoming (MA); On-site; USD 29,659 - 37,071; Full time

Benefits offered by this job

Competitive salaries & benefits starting on day one

403(b) retirement plan with hospital match

Opportunities for growth

Tuition reimbursement

Free Parking

Job summary

Melrose Wakefield Hospital is looking for a dedicated security officer to ensure a safe environment for patients, visitors, and employees. Responsibilities include conducting patrols, responding to emergencies, and delivering excellent customer service while maintaining composure in stressful situations.

Qualifications include a high school diploma or equivalent, valid driver's license, and preferred experience in law enforcement or security. The pay range for this position is $21.53 - $26.91 per hour.

Qualifications

• High school diploma or equivalent required.
• Valid state-issued driver's license is necessary.
• Graduate of an approved law enforcement training program preferred.

Responsibilities

• Conduct internal and external patrols of all facilities and grounds.
• Respond to and report on routine and emergency calls for service.
• Provide excellent customer service while interacting with patients and visitors.

Skills

Public safety and security duties

Verbal and nonverbal de-escalation strategies

Customer service skills

Education

High school diploma or equivalent

Associate's degree in Criminal Justice or related area

Tools

Security certifications (CPR/AED, CPI)

Job description

Hours

Full-time, 40 hours weekly, Day shift. Includes every other weekend and holiday rotation requirement.

Location

Melrose/Wakefield Hospital - 585 Lebanon St, Melrose, MA 02176.

What We Offer

• Competitive salaries & benefits that start on day one!
• 403(b) retirement plan with hospitalmatch
• Opportunities for growth
• Tuition reimbursement
• Free Parking

Minimum Qualifications

1. High school diploma or equivalent.
2. Valid state issued driver's license.

Preferred Qualifications

1. Graduate of an approved law enforcement training program or Police Academy.
2. Associates degree in Criminal Justice or related area.
3. Experience in military, security, or police.
4. Security or first responder certifications such as CPR/AED, CPI, NCI, AVADE, MOAB, MDTS, Stop the Bleed, or Nasal Naloxone Certifications.

Duties and Responsibilities

1. Performs basic public safety and security duties such as conducting internal and external patrols of all facilities and grounds, responding to and reporting on both routine and emergency calls for service, building alarms, restraining violent patients and/or visitors; monitors assigned area for suspicious activity, and screens vendors and visitors entering the facility.
2. Provides escorts to patients, visitors, staff and others in conformance with established procedures.
3. Identifies security vulnerabilities, safety hazards and violations of Hospital policy. Takes immediate correction action to mitigate the vulnerability or hazard, if possible. Collaborates with other departments to either mitigate or resolve, if warranted. Reports deficiencies to Supervisor, and documents via an incident report or work order for required follow up and resolution.
4. Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.
5. Assures that all employees and other appropriate members of the Hospital community are in possession of a Hospital identification badge and that it is clearly visible. Consistently engages all individuals without visible identification in an appropriate and courteous manner.
6. Grants access to locked areas and buildings to authorized staff in possession of a Hospital identification badge. Restricts access to those individuals who have no authorized business on campus in accordance with established policies and procedures.
7. Maintains composure under stressful circumstances. Competent in all trained intervention skills including verbal and nonverbal de‑escalation strategies and approaches.
8. Provides excellent customer service by assisting and interacting with patients, visitors, and other Medical Center staff in a manner that conveys the highest level of dignity, respect, courtesy, and professionalism.
9. Actively participates and coordinates investigations, conducts interviews, reviews recorded video, prepares case files, catalogs and secures evidence as required.
10. Assists with all emergencies and disasters that may affect the Hospital, including crowd control; evacuations and other responsibilities as directed by supervisors.
11. Identifies and resolves problems, issues, concerns, or conflicts requiring resolution in an impartial manner by obtaining all necessary facts.
12. Completes an accurate and comprehensive written incident report for any incident occurring upon hospital property; ensures compliance with established procedures.
13. Enlists the support of a supervisor or assistance from fellow Officers when warranted.
14. Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, as well as to help foster a positive work environment.
15. Completes all training requirements and courses established and/or provided by the department.

Pay Range

$21.53 - $26.91