Public Safety Officer I

cwi; Milwaukee (WI); On-site; USD 40,000 - 56,000; Full time

Job summary

Children's Wisconsin is a nationally recognized health system dedicated to the health of children. The organization seeks a Public Safety professional to support operations, patrol facilities, respond to emergencies, and perform weapon screening to keep the campus safe.

The role involves incident reporting, liaison with law enforcement, and visitor management. The position requires at least 1 year of customer service experience and may prefer candidates with prior uniformed security experience

Qualifications

• 1+ years experience in customer service is required.
• 1+ years experience as a uniformed security officer in healthcare/security/public safety preferred.
• 1+ years experience performing weapon screening is preferred.

Responsibilities

• Patrols assigned areas of facilities and grounds and respond to emergent situations and calls for service.
• Investigates incidents and writes incident reports related to security events.
• Assists dispatchers and directs personnel to perform security assignments and respond to emergencies.
• Provides access control, visitor screening, and basic information to staff and visitors as needed.

Skills

Customer service

Healthcare security

Weapon screening

Education

High School diploma / GED

Criminal justice coursework

Job description

At Children's Wisconsin, we believe kids deserve the best.

Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day.

Please follow this link for a closer look at what it's like to work at Children's Wisconsin: https://www.instagram.com/lifeatcw/

Job Summary

• Responsible for providing support to Public Safety operations at Children's Wisconsin facilities. Duties may include, but not limited to, any or all of the following: patrol assigned areas of facilities and grounds and respond to emergent situations and calls for service; perform inspection tours and investigate incidents, as well as general office or record keeping tasks; verbally de-escalate and if needed, physically restrain patients or disruptive individuals; perform Weapon Screening services to prevent weapons and other prohibited property from entering Children's property; secure property/evidence as needed/directed; liaison with MRMC Campus Public Security/Security departments and local, state and federal law enforcement.

Essential Functions

• Patrols (by foot) assigned areas of facilities and grounds according to established schedule and investigates unusual occurrences. Performs parking enforcement related duties, to include, but not limited to, operating parking equipment, greeting, welcoming and directing customers.
• Investigates and writes incident reports on a wide variety of security-related incidents including but not limited to; crimes committed on the property, injuries sustained on the property, actual or potential loss of hospital, employee, patient, or visitor property through fire, theft, damage, or vandalism. Obtains and processes evidence related to the incident and interviews victims, witnesses, and suspects.
• Assists Public Safety Dispatchers working in Communication Center as needed, and dispatches appropriate personnel to perform security assignments. Answers hospital emergency lines and directs personnel appropriately.
• Responds to emergency situations of various types. Responses may include activities such as crowd control, disturbance resolution, verbal and physical intervention, firefighting duties, medical, combative and/or disruptive patients, and other activities of a similar nature, including subsequent appearances in court, hearings, or chambers, as requested.
• Performs Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children's facilities. Secures property/evidence as needed and/or directed. Liaison with MRMC Campus Public Security/Security departments and local law enforcement. Performs security inspection tours and notifies appropriate personnel of problems, as necessary.
• Questions or detains suspicious individuals or criminal violators on CW leased and/or owned properties. Restrains disorderly, combative, or injurious individuals according to established training standards as necessary to prevent imminent harm to self or others.
• Badges and/or screens visitors per the visitation policy. Determines guest destination and/or transportation needs. Provides precise way finding. Directs and/or escorts employees, staff, visitors, clients and patients to all areas of hospital, clinic, grounds, facilities, etc. Performs traffic control functions as needed. Provides basic hospital or site information services, including being assigned to a Welcome Center.
• Maintains current knowledge of CW policy and procedures and department Standards of Work (SOW) through regular and timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
• Post high school coursework in criminal justice or equivalent field of study preferred

Experience

• 1+ years Experience in customer service. required
• 1+ years Experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service. preferred
• 1+ years Experience performing weapon screening. preferred

Knowledge, Skills and Abilities

• Ability to successfully complete all required int