Public Safety Officer I

Tufts Medical Center, Inc.; Boston (MA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan with company (h

Tuition reimbursement

Free on-campus parking

Career growth opportunities

Job summary

Tufts Medical Center, Inc. is seeking a full-time security professional to protect hospital assets and people. You will patrol buildings and grounds, respond to incidents, escort individuals, and enforce access control with professionalism.

Preferred candidates have law enforcement training or criminal justice education, security certifications, and prior security or first responder experience. Excellent customer service and composure under pressure are required.

Qualifications

• High school diploma or equivalent.
• Valid state issued driver’s license.
• Graduate of an approved law enforcement training program or Police Academy (preferred).
• Associate degree in Criminal Justice or related area (preferred).
• Experience in military, security, or police (preferred).
• Security or first responder certifications such as CPR/AED, CPI, NCI, AVADE, MOAB, MDTS, Stop the Bleed, or Nasal Naloxone (preferred).

Responsibilities

• Perform basic public safety and security duties: patrol facilities and grounds, respond to routine and emergency calls, monitor alarms, and screen vendors and visitors.
• Provide escorts to patients, visitors, staff and others according to procedures.
• Identify security vulnerabilities and safety hazards; take corrective action and document deficiencies.
• Assist in patient crisis interventions using the least invasive, safest methods.
• Ensure staff and others carry and display hospital ID badges; verify access control.
• Restrict access to non-authorized individuals as required by policy.
• Maintain composure under stress; apply de-escalation techniques.
• Deliver excellent customer service and professionalism to patients and staff.
• Other duties as assigned by department leadership.

Skills

English proficiency

Basic computer skills

Multitasking

Situational assessment

Physical fitness

Emotional maturity

Dependability

Education

High school diploma or equivalent

Valid driver’s license

Associate degree in Criminal Justice

Job description

Under general supervision of the supervisor, this position performs all duties and responsibilities related to the day-to-day protection and security of hospital assets and information as well as the safety of all persons on hospital property. Conduct proactive patrols of all hospital buildings and grounds: preventing fire, theft, vandalism, illegal entry, and bodily harm to patients, visitors, and staff. Serve as immediate and first responder to crisis situations on a daily basis and document all safety and security incidents in accordance with department policies and procedures.Hours: Full time, 40 hours per weekLocation: Tufts Medical CenterMust be available to train for 5 weeks for department orientation purposesMinimum Qualifications:1. High school diploma or equivalent.2. Valid state issued driver’s license.Preferred Qualifications:1. Graduate of an approved law enforcement training program or Police Academy.2. Associates degree in Criminal Justice or related area.3. Experience in military, security, or police.4. Security or first responder certifications such as CPR/AED, CPI, NCI, AVADE, MOAB, MDTS, Stop the Bleed, or Nasal Naloxone Certifications.Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.1. Performs basic public safety and security duties such as conducting internal and external patrols of all facilities and grounds, responding to and reporting on both routine and emergency calls for service, building alarms, restraining violent patients and/or visitors; monitors assigned area for suspicious activity, and screens vendors and visitors entering the facility.2. Provides escorts to patients, visitors, staff and others in conformance with established procedures.3. Identifies security vulnerabilities, safety hazards and violations of Hospital policy. Takes immediate correction action to mitigate the vulnerability or hazard, if possible. Collaborates with other departments to either mitigate or resolve, if warranted. Reports deficiencies to Supervisor, and documents via an incident report or work order for required follow up and resolution.4. Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.5. Assures that all employees and other appropriate members of the Hospital community are in possession of a Hospital identification badge and that it is clearly visible. Consistently engages all individuals without visible identification in an appropriate and courteous manner.6. Grants access to locked areas and buildings to authorized staff in possession of a Hospital identification badge. Restricts access to those individuals who have no authorized business on campus in accordance with established policies and procedures.7. Maintains composure under stressful circumstances. Competent in all trained intervention skills including verbal and nonverbal de-escalation strategies and approaches.8. Provides excellent customer service by assisting and interacting with patients, visitors, and other Medical Center staff in a manner that conveys the highest level of dignity, respect, courtesy, and professionalism.9: Other duties as assigned by department leadershipSkills & Abilities:1. Proficient in communicating, reading, and writing in English.2. Basic Computer Skills required.3. Ability to multi-task and meet established deadlines.4. Ability to assess potentially dangerous situations quickly, make sound decisions, and take appropriate action based on the information available.5. Physically able to perform the duties and responsibilities outlined above.6. Emotional maturity, dependability, punctuality, diplomacy, tact, poise, self- confidence, and positivity (devoid of negative remarks).8. Trustworthy, helpful, friendly, courteous, and disciplined.What We Offer:Competitive salariesMedical, dental, vision insurance that start on day one403(b) retirement plan with company matchTuition ReimbursementFree on-campus parkingCareer Growth opportunitiesAt Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.Pay Range:$21.53 - $26.91based on full-time equivalent