Public Safety Officer

NorthShore University HealthSystem; Naperville (IL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Premium pay

On-call pay

Holiday pay

Tuition Reimbursement

Free Parking

Health Savings Account

Retirement with company match

Paid Time Off

Job summary

Endeavor Health is hiring a security officer to support patient and staff safety across multiple hospital locations in the Naperville area. Under supervision, you will perform unarmed uniformed security duties, patrol facilities, and respond to incidents while ensuring safe, courteous service to patients and visitors.

Requirements include a High School Diploma or GED and a minimum of one year of customer-focused service experience; CPR and CPI certifications are required within set timelines,

Qualifications

• High School Diploma or GED required.
• Minimum of one year experience in a customer-focused service-based organization preferred.
• Knowledge base from two years of experience in law enforcement, military or private security preferred.
• Healthcare environment experience preferred.
• Basic understanding of computers, loss prevention and fire/security technology.

Responsibilities

• Patrols assigned areas of facilities and grounds on foot or in motorized vehicle according to established schedule and investigates unusual occurrences.
• Reports incidents or potential loss of hospital, employee, patient or visitor property; involves police if necessary and assists during investigations.
• Responds to all service calls promptly, safely, professionally and courteously.
• Welcomes visitors and directs them to locations on hospital grounds; assists with escort when needed.
• Directs vehicle traffic around hospital facilities to prevent congestion and maintains parking enforcement as required.
• Restrain unruly individuals in accordance with procedures and involve police when necessary; helps in removing visitors.
• Protects patient and employee valuables and hospital equipment; monitors lost and found items.
• Checks doors, windows, alarms, and extinguishers; reports problems to relevant personnel.
• Investigates thefts, accidents and incidents to collect evidence and prepare accurate reports.

Skills

Customer service

Observation skills

Communication

Public safety awareness

Education

High School Diploma or GED

Tools

CPR certification

CPI certification

Job description

Hourly Pay Range:

$19.22 - $27.87 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Locations:
  • Swedish Hospital
  • Skokie Hospital
  • Evanston Hospital
  • Highland Park Hospital
  • Glenbrook Hospital
  • Northwest Community Hospital
  • Edward Hospital
  • Elmhurst Hospital
• Shifts Available:
  • Full Time
  • Part Time
  • Per Diem
• Hours:
  • Days
  • Evenings
  • Nights

What you will do:

Under general supervision and according to established policies and procedures, provides unarmed uniformed security/safety related services. The services performed support the department's mission to provide high quality service and to protect persons and property from harm. May also perform duties of bicycle patrol officer.

• Patrols assigned areas of facilities and grounds on foot or in motorized vehicle according to established schedule and investigates unusual occurrences.
• Reports incidents or apparent potential loss of Hospital, employee, patient or visitor property through fire, theft or vandalism and if necessary, involve police and provide assistance during police investigation.
• Responds to all service calls in a timely, safe, professional and courteous manner.
• Welcomes our customers to the Hospital. Provides timely and accurate directions to patients and visitors to insure they understand how to get to any location on Hospital Grounds. Whenever possible, help individual(s) with escort to their destination.
• Directs vehicle traffic in and around hospital facilities to prevent congestion. Ensures areas such as loading docks and ambulance unloading zones are cleared of unauthorized vehicles at all times. Issues parking citations to improperly parked vehicles and maintains record of citations.
• Following established procedures, physically restrains unruly patients and/or visitors and individuals posing a threat to themselves, visitors, hospital employees and/or property and if necessary, involves police in removing visitors and provides assistance including court testimony.
• Administers appropriate control systems to protect patient and employee valuables and hospital equipment and supplies, and monitors handling of lost and found items.
• Checks to ensure hospital doors and windows are securely locked and inspects equipment, alarms, fire extinguisher and other equipment to ensure same are properly working. Notifies appropriate personnel of problems, as necessary.
• Investigates and documents thefts, accidents and other incidents in order to obtain related evidence necessary to determine individuals involved. Carefully prepares required documentation to insure neatness, accuracy and completeness.

What you will need:

Required Education and/or Experience:

• High School Diploma or GED
• Minimum of one of year experience in a customer-focused service-based organization

Preferred Education and/or Experience:

• Knowledge base developed through a minimum of two years of experience in law enforcement, military or private security
• Experience in a healthcare environment
• Fundamental understanding of computers, loss prevention and fire/security technology

Required License and/or Certification:

• Valid Illinois Firearm Owner's Identification Card is required within 90 days of start date in position
• Current CPR certification issued either by American Heart Association or Red Cross within 90 days of start date in position
• A valid driver's license is required. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.
• CPI (Crisis Prevention Intervention) certification within six months of hire

Preferred License and/or Certification:

• Attainment of certification by the International Association for Healthcare Security and Safety (IAHSS) for their Basic Healthcare Security Officer training course within twelve months of start date in position.

Benefits:

• Premium pay such as shift, on call, holiday and more based on an employee's job (For eligible positions)
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.