Public Safety Mont-Front Desk

Southcoast Health System; New Bedford (MA); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Generous Earned Time Off Package

Employee Wellbeing Program

403B Retirement Plan with company match

Tuition assistance / Federal Loan Forgiveness programs

Professional growth opportunities

Job summary

A community-focused healthcare provider in New Bedford, MA, seeks a Public Safety Concierge. This position involves welcoming guests, providing directions, and ensuring authorized access. The ideal candidate will have a high school diploma and strong customer service skills. Responsibilities include independent problem-solving and exceptional visitor support. With competitive pay, benefits, and extensive professional growth opportunities, this role is central to maintaining a safe and welcoming environment.

Qualifications

• Prior security, customer service, or administrative experience a plus.
• Management of Aggressive Behavior (MOAB) de-escalation training required within 120 days of hire.
• Must be fully vaccinated against seasonal Influenza and the COVID-19 virus.

Responsibilities

• Operate as the first point of contact for patients and guests.
• Employ exceptional customer service skills to welcome visitors.
• Provide directions and assist visitors needing special assistance.

Skills

Customer service skills

Problem-solving skills

Education

High school diploma or GED equivalent

Job description

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

Public Safety Mont-Front Desk

Hours: 16hrs

Shift: Evening shift with weekend and holiday rotation; 2:45pm - 8:15pm

Location: St. Luke's Hospital - New Bedford, MA

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package**
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Responsibilities

This position operates as the first point of contact and source of information for patients and guests of Southcoast Health, ensuring that all who enter are authorized or have legitimate business on the property. The Public Safety Concierge will employ exceptional customer service skills to welcome all visitors, provide directions, and request assistance for visitors needing special assistance. Can think independently and use problem-solving skills in the absence of direct supervision.

Qualifications

• High school diploma or GED equivalent required. Prior security, customer service, or administrative experience a plus.
• Management of Aggressive Behavior (MOAB) de-escalation training required within 120 days of hire.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.
• Compensation: Pay rate will be determined based on level of experience.