Public Safety Information Specialist-2

City of Boulder; United States; On-site; USD 89,916,000 - 130,490,000; Full time

Job summary

The City of Boulder is seeking a skilled Public Safety Information Center analyst to support criminal investigations and real-time incident management. You will evaluate, coordinate, and disseminate essential information to bolster investigative operations and public safety decision-making.

As a full-time hourly role, you will monitor CAD/RMS, video systems, and OSINT tools, producing real-time bulletins, intel summaries, and a clear common operating picture for detectives and command staff.

Qualifications

• Associate degree or equivalent; 4 years of related work may substitute.
• Experience in a law enforcement setting preferred.
• Background check and pre-employment screening required.
• Knowledge of Colorado Revised Statutes required.

Responsibilities

• Monitor real-time data systems (CAD, RMS, cameras, LPR) to support active incidents.
• Identify and disseminate time-sensitive information to officers during in-progress calls.
• Operate video management systems to locate and relay movements of suspects/vehicles.
• Conduct real-time research using law enforcement databases and OSINT tools.
• Create and distribute real-time bulletins, BOLOs, and intelligence summaries.
• Provide a common operating picture to incident command and update stakeholders.

Skills

Multitasking

Communication skills

Customer service

Discretion with confidential info

Situational awareness

Education

Associate degree or equivalent

Certification in crime information systems (within 90 days)

Tools

CAD

RMS

NCIC/CCIC

Video management systems

MS Office

Job description

It's a great time to join the City of Boulder! Application Deadline: October 2, 2026 Compensation Details: Hiring Range 31.38 - 45.54 This is a full-time hourly position. Scheduled Weekly Hours: 40 Benefit Eligibility Group: BMEA (20+ Hours) Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary

Under general supervision, performs investigative, technical, administrative, and research support functions for criminal investigations and real-time incident management. As a non-commissioned member of the Public Safety Information Center (PSIC), this position evaluates, coordinates, and disseminates critical information to support investigative operations, improve situational awareness, and enhance public safety decision-making.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitors real-time data systems including Computer-Aided Dispatch (CAD), Records Management System (RMS), camera systems, license plate readers, and other integrated technologies to support active incidents.
• Identifies, analyzes, and disseminates time-sensitive information to officers and supervisors during in-progress calls.
• Operates and navigates video management systems to locate, track, and relay suspect or vehicle movement.
• Conducts real-time research using law enforcement databases and open-source intelligence (OSINT) tools.
• Creates and distributes real-time bulletins, BOLOs, and intelligence summaries during critical incidents.
• Supports incident command by providing a common operating picture and continuously updating relevant stakeholders.
• Assists with coordination and intelligence support for remote assets (e.g., Drone as First Responder operations), without field deployment.
• Maintains awareness of emerging technologies and assists with implementation or troubleshooting of PSIC-related systems.
• Uses appropriate software to organize and disseminate tips in ongoing investigations.
• Performs in a lead role for various department programs such as Crime Stoppers or Safe to Tell as assigned.
• Provides customer service and responds to inquiries via telephone and electronic communication; position does not involve in-person public contact.
• Conducts telephone and electronic interviews to gather witness statements and other case-related information.
• Conducts preliminary investigative research and background inquiries on assigned cases.
• Prepares investigative case materials and provides ongoing case support to detectives and assigned investigative units.
• Accesses and analyzes investigative databases and information systems to obtain criminal histories, identity records, photographs, reports from outside agencies, and other relevant case information.
• Processes investigative documentation and maintains case files, records, and related administrative materials.
• Prepares and enters investigative reports and case documentation into the Police Records Management System.
• Drafts legal documents, including warrant affidavits and court orders, for review and approval in accordance with investigative and judicial procedures.
• Provides testimony in judicial and administrative proceedings as required.
• Provides investigative and administrative support to Crime Analysts and other departmental units as assigned.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• Ability to use police computer systems (CAD, RMS, NCIC/CCIC).
• Ability to use MS Office Suite, including word processing and spreadsheets.
• Ability to handle confidential information.
• Ability to manage multiple tasks simultaneously.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to be flexible in day-to-day job assignments.
• Ability to understand and meet the needs of internal and external customers.
• Ability to render credible testimony in judicial and administrative proceedings.
• Ability to interpret and synthesize real-time information from multiple data platforms.
• Ability to multitask in a fast-paced, high-demand environment while maintaining accuracy.
• Ability to demonstrate strong situational awareness and decision-making in time-sensitive situations.
• Knowledge of Colorado Revised Statutes.
• Knowledge and familiarity with video management systems, LPR platforms, and mapping tools.
• Knowledge at a working level of CAD systems and real-time call tracking.
• Skills at a strong level in customer service.
• Must successfully pass a background check before first day of work and maintain acceptable screening.

PREFERRED QUALIFICATIONS

• Ability to read, write, and speak Spanish in a professional capacity for communication objectives.
• Knowledge of the Boulder area and community.
• Knowledge and familiarity with Drone as First Responder (DFR) concepts and workflows.
• Experience with criminal investigations or crime analysis.
• Experience writing police reports, warrants, and court orders.
• Experience using CCIC/NCIC and other criminal justice databases.
• Prior experience in a Real-Time Crime Center, fusion center, dispatch, or similar environment.
• Experience with platforms such as Fusus, Flock, or similar integrated public safety technologies.
• Experience producing real-time intelligence products or operational briefings.
• Experience in an investigative, records information or dispatch role is preferred.
• Prior certification as a Police Officer or Crime Analyst in Colorado.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Associate's degree from an accredited institution, or equivalent college. Four (4) years of experience may substitute for education. Two (2) years of experience in a related law enforcement setting. Ability to become certified in National and State Crime Information Systems within 90 days.

BACKGROUND INFORMATION

Qualified applicants will be required to complete several stages of interviews and testing, pass a job suitability assessment and complete a thorough background investigation. Applicants must be able to demonstrate personal and professional honesty, integrity, sound judgment as shown in applicant's criminal history, background, motor vehicle record, and use of drugs and alcohol. Preference will be given to applicants who have no history of use, sale or possession of illegal substances. Polygraph or Computer Voice Stress Analyzer will be used for verification of applicant information. Prior to employment, successful applicants are required to pass a drug screen. Some positions will also require medical and/or psychological testing prior to employment.

The following will disqualify any applicant from consideration: Any felony conviction Commission of a felony, whether convicted or not within the past 5 years Commission of any non-traffic related misdemeanor, whether convicted or not within the past 3 years Excessive number of traffic violations Any marijuana business ownership or interest within the past 3 years The use, sale, possession, or transfer of any illegal controlled substance within the past 2 years (examples: Cocaine, Heroin, LSD, Methamphetamine, MDMA,). Unlawful sale or fraudulently obtaining any controlled scheduled substance with the past 5 years (Examples: Barbiturates, Benzodiazepines, Sleep Medication, Codeine, Morphine, etc.) Use of a substance prescribed to another person will be reviewed for substance type, frequency, and length of time. Any false or untrue statements or material omissions in the application and related paperwork or during the selection process.

SUPERVISION

Supervision received: Police Sergeant

Supervision exercised: None

WORKING CONDITIONS AND REQUIREMENTS

Physical and Mental Effort: Prolonged sitting with continuous monitoring of multiple screens and data systems. Ability to maintain focus and accuracy during extended periods of real-time incident monitoring.

Working Environment: Position is performed entirely within a centralized PSIC environment. No field response or on-scene responsibilities. No in-person public interaction; communication occurs via phone or electronic means. Work may include shift assignments, including evenings, weekends, and critical incident support.

Machines and Equipment Used: Frequent use of standard office equipment and law enforcement technology systems.

As part of the City of Boulder's commitment to a future with equitable access to health, prosperity, and fulfillment that is not limited by a person's race, ethnicity, age, gender, ability, religion, sexuality, or socioeconomic status, it is the city's policy to provide equal employment opportunity (EEO) for all individuals. The city does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law or policy. Add your voice and talents to the City of Boulder and help us grow in service excellence for an inspired future. Through our focus on Racial Equity, our employee benefits, and the programs and resources available to our diverse staff, we work to intentionally embed our core values into the fabric of our organization. The city recognizes that careers are shaped through many pathways, and we value the perspectives and talents that come with them. We believe that diversity in all its forms makes us stronger. We welcome candidates with a wide range of lived experiences and professional backgrounds — including those historically excluded or underrepresented in government. We especially encourage applications from Black, Indigenous, People of Color (BIPOC), women, LGBTQ+ individuals, people with disabilities, and others whose voices haven't always been heard in public service. Our commitment to equity also extends to the planet we share. We're working toward a sustainable, thriving community that supports clean energy, protects ecosystems, and uses resources responsibly for generations to come.