Public Safety Dispatcher / Telecommunicator - Urgent Need

National Public Safety Careers; Lansing (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Professional development

Job summary

National Public Safety Careers is seeking Public Safety Dispatchers/Telecommunicators for a Branch location in Michigan. The role combines call taking, dispatch duties, and coordination of emergency responses in a fast-paced environment.

Applicants should have a high school diploma or equivalent and demonstrate accurate typing, active listening, and clear communication. Training is provided for necessary certifications and jurisdictional requirements, with the potential for night and weekend

Qualifications

• High school diploma or equivalent required or accepted.
• Accurate typing, active listening, and clear communication essential.
• Certifications depend on services and jurisdiction; training provided as needed.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using established procedures.
• Operate computer-aided dispatch (CAD), telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Task switching

Education

High school diploma or equivalent

Tools

CAD system

Radio operations

Telephone system

Job description

Public Safety Dispatcher / Telecommunicator Opportunities in Branch

Public Safety Dispatchers and Telecommunicators support the flow of information between the public and emergency response agencies. Depending on the communications center, their responsibilities may include call taking, police dispatch, fire dispatch, emergency medical dispatch, or a combination of assignments.

This position brings together communication, technology, and careful decision-making. Employees must organize incoming information and apply agency procedures while keeping callers and responders informed.

Position Details

Duty Location: {airport_name}, Branch, MI

Employer: The hiring public safety or consolidated communications agency identified in the official vacancy

Pay: {salary_min}–{salary_max} per year

Schedule: {work_schedule}

Appointment Type: {appointment_type}

Who May Apply: {who_may_apply}

Application Deadline: {closing_date}

Public safety communications centers often require continuous staffing. Assignments may include nights, weekends, holidays, rotating shifts, and overtime during staffing shortages or major emergencies.

What You May Do

Process emergency and nonemergency requests for public safety assistance

Verify incident locations and gather essential caller information

Classify and prioritize requests using approved procedures

Operate computer-aided dispatch, telephone, mapping, and radio systems

Coordinate response resources within assigned qualifications

Monitor unit status and communicate significant incident updates

Support interagency coordination and requests for additional assistance

Maintain accurate records and follow information-security requirements

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.

Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks. Required certifications depend on the services handled and the jurisdiction’s training standards.

General Conditions of Employment

Meet the hiring agency’s eligibility and minimum age requirements

Complete required background screening and competency assessments

Complete medical, psychological, or drug screening when specified

Successfully complete training for assigned operational positions

Maintain applicable certifications and continuing education

Follow confidentiality rules and emergency staffing procedures

Work Environment and Physical Requirements

Telecommunicators typically work at technology-equipped consoles for extended periods. Duties involve headset communication, keyboard entry, screen monitoring, and sustained attention. Exposure to distressing incidents is possible. Review the vacancy for essential functions and accommodation information.

Benefits

• Eligible employees may receive health coverage, retirement benefits, paid leave, employee-assistance resources, and professional development.
• Additional compensation and benefits depend on the employer, classification, and appointment conditions.