Public Safety Dispatcher / Telecommunicator - Comprehensive Benefits

Regional 911 Intake Solutions; Honaunau-Napoopoo (HI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions in Hawaii seeks Public Safety Dispatchers to join our operations in Honaunau. You will handle call taking, dispatch, and coordination of emergency resources using CAD, radio, and mapping systems.

Applicants should have a high school diploma, strong typing and listening skills, and the ability to multitask in fast-paced environments; on-site training follows accredited standards.

Qualifications

• High school diploma or equivalent required; training varies by agency.
• Typing accuracy and listening skills essential.
• Ability to switch between tasks and maintain composure.
• Certifications depend on the services handled.

Responsibilities

• Process emergency and nonemergency requests.
• Verify incident locations and gather caller information.
• Classify and prioritize requests using procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within qualifications.
• Monitor unit status and communicate updates.
• Support interagency coordination and requests.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

CAD systems

Radio systems

Telephone systems

Job description

Public Safety Dispatcher / Telecommunicator Opportunities in Honaunau

Public Safety Dispatchers and Telecommunicators support the flow of information between the public and emergency response agencies. Depending on the communications center, their responsibilities may include call taking, police dispatch, fire dispatch, emergency medical dispatch, or a combination of assignments.

This position brings together communication, technology, and careful decision-making. Employees must organize incoming information and apply agency procedures while keeping callers and responders informed.

Position Details

Duty Location: {airport_name}, Honaunau, HI

Employer: The hiring public safety or consolidated communications agency identified in the official vacancy

Pay: {salary_min}-{salary_max} per year

Schedule: {work_schedule}

Appointment Type: {appointment_type}

Who May Apply: {who_may_apply}

Application Deadline: {closing_date}

Public safety communications centers often require continuous staffing. Assignments may include nights, weekends, holidays, rotating shifts, and overtime during staffing shortages or major emergencies.

What You May Do

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.

Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks. Required certifications depend on the services handled and the jurisdiction’s training standards.

General Conditions of Employment

• Meet the hiring agency’s eligibility and minimum age requirements
• Complete required background screening and competency assessments
• Complete medical, psychological, or drug screening when specified
• Successfully complete training for assigned operational positions
• Maintain applicable certifications and continuing education
• Follow confidentiality rules and emergency staffing procedures

Work Environment and Physical Requirements

Telecommunicators typically work at technology-equipped consoles for extended periods. Duties involve headset communication, keyboard entry, screen monitoring, and sustained attention. Exposure to distressing incidents is possible. Review the vacancy for essential functions and accommodation information.

Benefits

• Eligible employees may receive health coverage
• Eligible employees may receive retirement benefits
• Eligible employees may receive paid leave
• Eligible employees may receive employee-assistance resources
• Eligible employees may receive professional development
• Additional compensation and benefits depend on the employer, classification, and appointment conditions