Public Safety Dispatcher Supervisor

City of Oxnard

Oxnard (CA)

On-site

USD 70,000 - 100,000

Full time

3 days ago

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Benefits offered by this job

Bilingual pay

Tuition reimbursement

Retiree medical trust

Job summary

The City of Oxnard’s Police Department seeks a Public Safety Dispatcher Supervisor with strong leadership skills to join the team. The successful incumbent will train and supervise lower-level Public Safety Dispatcher positions and perform related duties as assigned.

The role requires prior dispatch experience and the ability to manage complex emergencies, shift work, and policy compliance. A POST supervisory certificate and valid California driver’s license are required within 12 months of hire.

Qualifications

Associates of Arts/Science degree or the completion of 60 semester units from an accredited college or university.

Responsibilities

Supervises and participates in the full array of duties assigned to Public Safety Dispatcher series.
Receives, records and assigns call types and prioritizes incoming calls for law enforcement, fire, medical, emergency and other department services.
Dispatches units based on call type, resources, area and location; monitors unit status.

Skills

Public safety dispatch

Leadership

Training

Team supervision

Education

Associates degree / 60 sem. units

Job description

Description

The City of Oxnard's Police Department is seeking a Public Safety Dispatcher Supervisor with strong leadership skills to join the team. The successful incumbent will be thoroughly familiar with the Police Department's dispatch procedures; demonstrate a full understanding of all applicable policies, procedures, and work methods associated with assigned duties; train and supervise lower-level Public Safety Dispatcher positions; and perform related duties as assigned.

Distinguishing Characteristics

The Public Safety Dispatcher Supervisor is the supervisory level class and requires prior experience in public safety emergency dispatch. This classification is distinguished from the next lower classification of Public Safety Dispatcher by the performance of supervisory responsibilities and technical expertise.

Supervision Received/Exercised

General supervision is provided by the Public Safety Communications Manager. Functional supervision is provided by the on‑duty Police Watch Commander. Incumbents are required to train and provide functional and technical supervision to Public Safety Dispatchers.

Work Schedule

This position works a varied shift schedule, including nights, weekends, and holidays.

Essential Functions

Essential Functions:

Supervises and participates in the full array of duties assigned to classes in the Public Safety Dispatcher series.
Receives, records and assigns call types and prioritizes incoming calls for law enforcement, fire, medical, emergency, and other Department services.
Dispatches units based on the nature of the call, resource availability, assigned geographical area, and location of the call; monitors unit status.
Dispatches police personnel to routine and emergency calls and monitors the assigned units to ensure officer safety and additional support needs; provides officers with information regarding suspect identification, warrants, gang affiliations, offender registration, license status, vehicle registrations.
Answers incoming business and emergency calls; takes complaints, and requests for information from citizens and where appropriate refer calls to appropriate parties.
Operates teletype and computerized law enforcement information systems to update information or retrieve information in response to officer requests.
Enters information into the Computer Aided Dispatch system.
Assists other law enforcement and fire agencies as necessary.
Assists the Police Watch Commander in various administrative tasks.
Assists in the development of and application of training for new hires and experienced Dispatchers.
Involved in collateral assignments and committees that complement the Communications Center such as quality assurance, patrol/communications, fire/communications, technology update projects.
Plans, assigns, evaluates, and supervises the work of Public Safety Dispatchers to the Communications Center, maintaining standards through leadership, accountability, praise, and discipline.
Participates in the development of policies and procedures and monitors work activities to ensure compliance with established policies and procedures.
Monitors computer operating systems, hardware, and network equipment to identify issues and works with outside vendors and technical staff to resolve problems.
Identifies training needs, coordinates and oversees the training program, and works with trainers to overcome trainee deficiencies.
Performs and directs communication activities in routine and emergency situations, resolving operational conflicts between personnel and service recipients at the field level.
Determines priorities and performs multiple tasks simultaneously in a fast‑paced, high‑stress, emergency work environment.
Performs other related duties as required.

Minimum Qualifications

Education

Associates of Arts/Science degree or the completion of 60 semester units from an accredited college or university. (Must be attached to your application)

Experience

Possess the equivalent of four (4) years of Public Safety Dispatcher experience
Highly preferred experience as a Communications Training Officer

License, Certificate and other Requirements

Possession of, or the ability to obtain, a valid class C California driver's license
Public Safety Dispatcher Supervisory Certificate issued by the California Commission on Peace Officer Standards and Training (POST) within twelve (12) months of hire
Current City of Oxnard Police Department Employee

Other

Must have an overall “Successful Performance” rating on all performance evaluations for the past two (2) years
No disciplinary action greater than a LOR in the past two (2) years
Applicants must be willing and able to work any shift assignment, including 12 hour shifts with an 8 hour payback every other week with rotating shifts, holidays, weekends, and overtime as required.

General Information

The selected candidate must pass a thorough background investigation.

UNION MEMBERSHIP

Positions in this classification are represented by the Oxnard Peace Officers Association (OPOA)

NOTE

For most positions, the City of Oxnard relies on office automation (Microsoft Office/Google) and web‑based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on‑going work.

Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all positions.

Employees are required to participate in the City’s direct deposit plan and are paid on a bi‑weekly basis.

This position requires a 12 month probationary period.

Pursuant to California Government Code Section 3100, all public employees are required to serve as disaster service workers subject to such disaster service activities as may be assigned to them.

EQUAL OPPORTUNITY

The City of Oxnard is an Equal Opportunity Employer and welcomes applications from all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, medical condition, disability or sexual orientation.

REASONABLE ACCOMMODATION

The City of Oxnard makes reasonable accommodation for individuals/people with disabilities. If you believe you require special arrangements to participate in the testing process, you must inform the Human Resources Department in writing no later than the filing date. Applicants who request such accommodation must document their request with an explanation of the type and extent of accommodation required.

LEGAL REQUIREMENT

On the first day of employment, new employees must provide proof of citizenship or documentation of legal right to work in the United States in compliance with the Immigration Reform and Control Act of 1986, as amended. The City participates in E‑Verify and will provide the federal government with your Form I‑9 information confirms that you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9. For more information on E‑Verify, please contact DHS. 888‑897‑7781 dhs.gov/e-verify

If you have any questions regarding this recruitment, please contact Annette Adams at annette.adams@oxnard.org

NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.

Retirement Contributions

Upon retirement, for “safety” employees, the City’s contract with CalPERS offers a defined benefit plan based on a formula of 3% at age 50 for “classic” members and 2.7% at age 57 for “new members”.
Upon retirement for “miscellaneous” employees, the City’s contract with CalPERS offers a defined benefit plan based on the formula of 2.0% at age 55 for “classic” members and 2.0% at age 62 for “new members”. The City of Oxnard does not participate in social security.

Annual Accrual Rates

Full time employees accrue annual leave at a rate of 10.11 – 14.75 hours per pay period based on years of service.

Deferred Compensation

The City contributes 1% to a deferred compensation program.

Bilingual Pay

A regular full time employee may receive bilingual pay at the rate of $125.00 bi‑weekly for Spanish speaking and $62.50 bi‑weekly for bilingual services in a designated language other than English or Spanish to the extent the employee is required to provide bilingual services determined by the City Manager or designee.

Health And Dental

Level One – For employees hired before January 1, 2023, the City contributes $1,543.00 per month toward medical insurance premiums and an additional $66.79 per month toward dental insurance premiums. Employees will receive cash back if the medical plan they choose is less than the City’s monthly contribution of $1,543.00 per month. Employees who waive medical insurance will receive cash back in the amount $1,243.00 per month provided they provide proof of other qualifying coverage. Any unused dental premium monies are paid to the employee. If employees hired prior to January 1, 2023 make any changes to their health plan, they’ll be placed in level two.
Level Two – For employees hired on or after January 1, 2023, the City will contribute $2,054.00 per month toward medical insurance premiums with no cash back. Employees who waive medical insurance will receive $500.00 per month cash back provided they show proof of other qualifying coverage. The City will continue to provide $66.80 per month toward dental insurance.

Life Insurance

City employees receive Basic Life Coverage and have the option to purchase additional insurance.

Tuition Reimbursement

Full-time employees are eligible for 100% reimbursement of the costs of tuition, registration fees, laboratory fees, and books to a maximum of $200 per fiscal year for work related coursework.

Retiree Medical Trust