Public Safety Dispatcher - Emergency Operations Center - Night

WellSpan Health; York (York County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive health benefits

Flexible spending and health savings accounts

Retirement savings plan

Paid time off (PTO)

Short-term disability

Education assistance

Financial education and support, including DailyPay

Wellness and Wellbeing programs

Caregiver support via Wellthy

Childcare referral service via Wellthy

Job summary

A leading healthcare provider is seeking a Public Safety Dispatcher to provide 24/7 monitoring and dispatch services. This role involves operating CCTV, coordinating with internal teams, and ensuring accurate documentation of incidents. Applicants must have a high school diploma and 2 years of related experience, preferably in public safety operations. Benefits include comprehensive health coverage, retirement plans, and PTO.

Qualifications

• 2 years of experience in security or public-safety operations center, emergency dispatch, or similar environment is preferred.
• Heartsaver CPR/AED certification within 90 days is required.
• FEMA IS-100 certification within 90 days is required.

Responsibilities

• Monitor CCTV and dispatch security as needed.
• Document all incidents accurately and follow protocols.
• Provide communication alerts for emergencies.

Skills

Excellent verbal and written communication skills

Basic computer skills

Excellent interpersonal skills

Transcription skills

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Schedule

Full Time: 80 Hours/Biweekly

Hours: 11:00pm - 7:00am

Rotating Weekends and Holidays, Required

General Summary

Provides 24/7, on-site monitoring and dispatch services from the Public Safety Operations Center to safeguard patients, visitors, team members, and property across all WellSpan locations. Operates CCTV, alarm, radio, and computer aided dispatch systems. Records incidents accurately and coordinates timely responses with internal public-safety teams and external emergency-response agencies.

Duties and Responsibilities

Essential Functions:

• Receives public safety related calls, radio traffic, and alarm activations, prioritizing incidents in accordance with established protocols.
• Dispatches security officers, EMS ambulances, and other public-safety resources via radio and computer-aided-dispatch software; contacts count 911 centers when police or fire support is required and conducts detailed hand-off reports during shift changes.
• Monitors CCTV, access-control, and geolocation platforms continuously, reporting issues, irregularities and escalating threats to the appropriate supervisor or field units.
• Sends mass communication alerts for severe weather, external threats, or infrastructure disruptions, following approved messaging templates when directed.
• Documents all calls, alarms, and unit responses in the incident management system, ensuring accuracy, completeness, and timely closure.
• Notifies locations when visitor or vendors access approvals/denials occur, following established entry protocols and logging each interaction.
• Maintains operational readiness of consoles, radios, and monitoring software; initiates basic troubleshooting and promptly reports malfunctions for service.
• Supports emergency management drills and live events by relaying situational updates and resource requests from the Operations Center.
• Maintains a calm and composed demeanor in high-pressure situations, demonstrating the ability to multitask and prioritize under stress.
• Serves as a peer mentor for fellow dispatchers, supporting continuous learning through knowledge sharing, scenario walkthroughs, and reinforcement of best practices.
• Adheres to privacy and confidentiality standards when handling sensitive information.
• Follows all written standard operating procedures and immediately reports deviations to the Supervisor.

Travel Requirements

• Estimated Amount: 10% - Travel to sites across the system for protective details, trainings, meetings, or other supervisory reasons on an as needed basis.

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• 2 years Experience in security or public-safety operations center, emergency dispatch, or similar environment. Preferred

Licenses:

• Heartsaver CPR/AED within 90 days Required

Driver's License Statement:

Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Courses and Training:

• FEMA IS-100 within 90 days Required

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Basic computer skills and Microsoft applications (Excel and Word).
• Excellent interpersonal/communications skills.
• Transcription skills.

Benefits Offered:

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.