Public Safety Dispatcher

University of Rochester; Bailey's Crossroads (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

The University of Rochester's Department of Public Safety is seeking skilled dispatchers to join our 24/7 Communications Center. You will play a vital role in emergency response and monitoring, delivering timely alerts and clear instructions in high-pressure situations.

As a dispatcher, you will answer calls from officers, staff, students and the public; operate dispatch software; monitor CCTV and alarm systems; and coordinate with local law enforcement to protect people and property.

Qualifications

• Excellent communication and multitasking skills.
• Strong critical thinking abilities.
• Prior experience with dispatch systems is a plus (e.g., CAD).
• Ability to stay calm and composed during emergencies.

Responsibilities

• Answer calls from University officers, staff, students and the public.
• Use dispatch software and manage alarm/surveillance systems.
• Coordinate communication between University Officers and local law enforcement.
• Monitor CCTV cameras and handle fire/burglary alarms.

Skills

Multitasking

Critical thinking

Dispatch software

Calm under pressure

Education

High School Diploma

Tools

CAD

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

612 Wilson Blvd, Rochester, New York, United States of America, 14627

Opening:

Worker Subtype:

Regular

Time Type:

Scheduled Weekly Hours:

40

Department:

100037 Department of Public Safety

Work Shift:

UR - Rotating (United States of America)

Range:

UR PSOA 025 H

Compensation Range:

$22.59 - $29.21

The referenced pay range represents the first and last step pay rates for this job, as set forth in the applicable collective bargaining agreement. Individual pay will be set in accordance with terms of the applicable collective bargaining agreement.

Responsibilities:

Operates a Public Safety Department Communications Center to provide for the protection of University property, University students, visitors, patients and personnel and their property.

Join Our Team as a Dispatcher at the Department of Public Safety!

About the Role: The Communication Center at the U.R. Department of Public Safety is looking for skilled dispatchers to boost our emergency response and monitoring efforts. If you're ready to make a difference and thrive in a fast-paced environment, this role is for you!

What You'll Do:

• Answer calls from University officers, staff, students and the public
• Use dispatch software and manage alarm/surveillance systems
• Coordinate communication between University Officers and local law enforcement
• Monitor CCTV cameras and handle fire/burglary alarms

Who We're Looking For:

• Someone who excels in high-pressure situations and is great at multitasking
• A person with strong critical thinking skills and a passion for helping others
• Prior experience with dispatch systems is a plus- ex: CAD
• Ability to stay calm and composed during emergencies

What You Need:

• High School Diploma
• Valid NYS Driver's License
• Preferred experience in Dispatching, Emergency Response or First Responder roles
• Excellent communication and multitasking skills
• Ability to make quick decisions and work well in a team
• Fast and accurate keyboard data entry skills

Schedule:

• Flexible hours needed due to 24/7 operations - Dispatchers must maintain flexible schedules to accommodate operational requirements.
• Flexibility to work all shifts, including weekends and holidays

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status,or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.