Public Safety Communications Dispatcher (24/7)

Emergency Telecommunicator Services; Wingate (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunication services in Wingate, IN seeks 911 Emergency Dispatchers to connect callers with police, fire, or medics. The role involves handling emergency and nonemergency calls, confirming locations, and relaying accurate information under pressure.

Dispatchers use multiple systems, maintain records, and may work overnight or weekends depending on the agency. A high school diploma is commonly required, with some agencies preferring prior experience or certifications.

Qualifications

• High school diploma or recognized equivalency credential commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain records and protect confidential information.

Job description

Emergency Telecommunication services in Wingate, IN seeks 911 Emergency Dispatchers to connect callers with police, fire, or medics. The role involves handling emergency and nonemergency calls, confirming locations, and relaying accurate information under pressure.

Dispatchers use multiple systems, maintain records, and may work overnight or weekends depending on the agency. A high school diploma is commonly required, with some agencies preferring prior experience or certifications.