Public Safety Command Center Operator (Varying shifts)

Nemours Children's Health; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Nemours Children's Health in Orlando, FL, seeks a Public Safety Command Center Operator to monitor building systems, respond to alarms, and dispatch Public Safety Officers as needed.

You will manage security cameras, access control, duress alarms, and medical/environmental system alerts while maintaining logs, post orders, and clear communication with staff during shifts that include nights, weekends, and holidays.

Qualifications

• High School Diploma required.
• 3–6 months of experience preferred.
• Florida Class D Security license required.
• Proficient with computer and technology applications used by Public Safety.
• Able to work nights, weekends and holidays.

Responsibilities

• Monitor security cameras, access control, duress alarms, and alert systems.
• Respond to fire alarm and related safety systems per procedure.
• Dispatch Public Safety Officers as needed and coordinate responses.
• Maintain logs, post orders, and daily activity records.
• Page out alarms, codes and alerts and communicate with staff.

Skills

Security policy awareness

Education

High School Diploma

Florida Class D Security license

Job description

Job Description

Nemours is seeking a Public Safety Command Center Operator (Full‑Time) to join our Nemours Children’s Health team in Orlando, Florida. This position monitors the operations of building systems including mechanical, electrical, fire safety, emergency generators, medical gas alarms, security, medical and environmental systems. The Public Safety Command Center Operator will adjust systems or contact appropriate resources to correct variations to established parameters. The position receives work requests and dispatches work, makes emergency announcements, enters work orders, receives and relays call information to staff, and in general assists with the flow of information to ensure the effective operation of key procedural and control systems. The Public Safety Command Center Operator will receive calls for service and dispatch Public Safety Officers as appropriate. The position will page out alarms, codes, and alerts as necessary.

• Monitor security technology including cameras, access control, duress alarms, emergency call box alarms and infant abduction system.
• Monitors and responds per procedure to fire alarm systems, smoke control, and related fire suppression systems. Assist with testing of these systems, as required. Monitors and responds to electrical systems, generators and related alarms.
• Maintains radio contact and accountability for all Public Safety staff and monitors news sources and situations with potential impact to Nemours Children’s Health.
• Maintain equipment and alarm status and enter service tickets as appropriate.
• Proactively dispatch Public Safety Officers to areas of potential need based on observations from cameras and/or access control systems and pages out alarms, codes and alerts.
• Maintains appropriate log books, post orders, daily activities and other associated Public Safety materials.
• Other duties as assigned.

Job Requirements

• High School Diploma required.
• Minimum of three (3) to six (6) months experience required.
• Possesses and maintains Florida Class D Security license required.
• Proficient in all computer and technology applications utilized by Public Safety Department.
• Working knowledge of security policies, procedures and practices.
• Able to work varying shift assignments including nights, weekends and holidays.