Public Safety Assistant I (Unarmed)

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel seeks a Public Safety Assistant I to support the Department of Public Safety. You will patrol designated areas, control access, and respond to incidents while maintaining confidentiality and guest safety.

The role requires a high school diploma or GED, 1 year of security experience preferred, and a 21+ age minimum. BSIS license may be needed; strong customer service and reporting skills are essential.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of security experience preferred.
• Must be at least 21 years of age.
• Obtain/maintain BSIS Security Guard license if required.

Responsibilities

• Safeguards reservation premises, assets, guests, and DPS units through patrols and inspections.
• Handles security tasks including chip-fills, audits, and cash dispensary operations.
• Communicates policies to the public and coordinates with community groups and vendors.
• Responds to emergencies, provides first aid or assists, and identifies victims/witnesses.
• Completes preliminary investigative reports for non-criminal incidents.
• Directs pedestrian/vehicle movement and keeps walkways and fire lanes clear.
• Protects confidentiality of sensitive data and mitigates cyber threats.
• Performs other duties to support departmental operations.

Skills

Customer service

Security procedures

Incident response

Written communication

Observation & reporting

Vehicle operation

Professional grooming

Education

High School Diploma or GED

Minimum 1 year security experience

Must be 21 years of age

Job description

Under the direction of the Sergeant, Department of Public Safety (DPS), the Public Safety Assistant I (PSA I) provides support to DPS. Work requires comprehensive knowledge of the organization and skill in working with security issues and follows security policies, procedures, and confidential matters. The PSA I is responsible for performing a broad range of duties and carrying out those responsibilities in a professional and confidential manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Safeguards the reservation, its premises, Tribal citizens, assets, customers, team members, facilities, and DPS components. It includes delivering essential safety and security services by patrolling designated areas and inspecting grounds and facilities according to guidelines, laws, policies, and procedures to deter criminal activity. PSAs must follow notification protocols for suspected violations or emergencies.
• Provides casino security tasks including chip-fills, special audits, and cash dispensary operations. Manages fixed security posts and controls access gates within the Tribal Reservation and other DPS Service areas.
• Communicates relevant policies, procedures, and ordinances to keep the public well-informed. Interacts with community groups and customers from diverse backgrounds, both formally and informally. Cultivates positive relationships with internal customers and vendors. Responds to requests for assistance and information in a friendly and courteous manner.
• Responds to emergencies such as fires, injuries, accidents, alarms, and other incidents, and initiates immediate action to control the affected area, provide first responder aid or render appropriate assistance. Identifies victims and witnesses as needed.
• Completes preliminary investigative reports into non-criminal incidents such as minor illnesses or injuries that do not involve contacting suspects.
• Ensures adherence to enterprise standards and procedures aimed at enhancing the overall guest experience by staying informed about relevant policies, procedures, YRC promotions, and initiatives of the Enterprise.
• Directs and controls pedestrian/vehicle movement and ensures that walkways, entrances/exits and fire lanes are clear. Directs employees, patrons, and guests to safe areas during incidents.
• Safeguards the confidential nature of Tribal citizens, guests, department, and company data. Trained to mitigate cyber security threats such as spam email and fishing detection.
• Performs other duties as assigned to support the efficient operation of the department.

SPECIAL ASSIGNMENT OPPORTUNITIES

These positions are available to current PSAs who have successfully completed their Field Training Program, are in good standing, and have been in their position for minimum of six (6) months. Special assignments require current Public Safety employees to go through a testing and selection process. Once selected, the Assistant will receive specialized training for their assignment.

Off-sites

• Training Division
• Radio Communications
• Dispatch
• Access Control
• Traffic Control

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED required.
• Minimum one (1) year of security experience preferred.
• Must be at least 21 years of age.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Excellent customer service skills.
• Knowledge of security procedures, relevant State, Federal, and Tribal laws, regulations, and ordinances, skills in interviewing and interrogation techniques, proficiency in surveillance techniques, and an understanding of laws related to search and seizure.
• Must have the ability to observe situations analytically, and objectively, and to record pertinent information accurately.
• Must be able to communicate clearly and concisely both verbally and in writing.
• Must remain calm under stressful conditions, exercise reasonable judgment and make sound decisions especially during emergency situations.
• Must operate a motor vehicle safely and have knowledge of state and local motor vehicle laws.
• Must be well groomed and clean - hair must be neatly groomed and styled so that it remains professional and conservative in nature. Must abide by DPS policies on uniform appearance
• Must demonstrate the ability to produce well written documents with regards to spelling, grammar, punctuation, organization and content.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Obtain and maintain a valid California Bureau of Security and Investigative Services (BSIS) for Security Guards.
• Must successfully complete a Field Training Program during the 90-day probationary period.
• Must successfully participate in mandated in-service training. This includes, but is not limited to, weaponless defense techniques, chemical agent/Pepper Gel (optional), first aid, CPR, powers of arrest, traffic and pedestrian movement control, security details throughou