Public Safety 911 Call Taker

Nowestps; Waterbury (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Training program

Make a difference

Modern facilities

Health/dental/vision

Disability insurance

401k match

Job summary

Northwest Public Safety in Connecticut seeks a Public Safety Call Taker to answer 9-1-1 and routine calls, document CAD records, and provide precise pre-arrival instructions. You will guide callers calmly until emergency responders arrive and support multiple municipalities with professional communication.

The role requires strong typing, exceptional communication, and the ability to work varied shifts. Training is provided, with a focus on reliability and teamwork within a modern dispatch

Qualifications

• Typing at least 35 words per minute and proficient with computer systems.
• Excellent verbal and written communication abilities.
• Eligibility to work in the United States is required.
• Strong decision-making and problem-solving to handle dynamic situations.
• Flexibility to work nights, weekends, and holidays.
• Dependable attendance and willingness to work overtime when needed.

Responsibilities

• Answer incoming routine and 911 phone calls.
• Document and maintain accurate CAD records.
• Provide clear life safety and pre-arrival instructions.
• Maintain professional, calm, respectful demeanor under pressure.

Skills

Typing 35 wpm

Communication skills

Work authorization

Decision making

Shift flexibility

Reliability

Education

High school diploma

Job description

Are you a level-headed individual who excels under pressure? Do you have outstanding communication skills and a genuine desire to assist people in critical moments? If this sounds like you, consider joining our lifesaving team as a Public Safety Call Taker!

About what we do:

At Northwest Public Safety, we pride ourselves on being a state-of-the-art 9-1-1 emergency response center, dedicated to providing immediate help to those in need. Our team of committed professionals works around the clock to ensure the safety and well-being of our communities.

Since 1975, Northwest has built upon our core values of professionalism, teamwork, integrity, reliability, respect, and accountability to provide 9-1-1 communications and Dispatch services to multiple municipalities throughout CT. We are the Primary 9-1-1 answering point for nine (9) cities/towns, and we currently provide Public Safety Dispatch services to thirteen (13) EMS Agencies, eleven (11) Fire Departments, one (1) Regional ALS Fly Car System, and two (2) Law Enforcement Agencies. We also coordinate Ambulance-to-Hospital communications (CMED) to twenty-eight (28) cities and towns and six (6) area Hospitals.

About the position of Public Safety Call Taker:

As a member of our team, you will be tasked to:

• Answer incoming routine and 911 phone calls
• Document and maintain detailed and accurate records of all calls, ensuring essential information is properly recorded in Computer-Aided Dispatch (CAD) system
• Deliver clear and accurate life safety and pre-arrival instructions to callers in potentially critical situations, ensuring effective guidance and support until emergency services arrive
• Maintain and project a professional attitude by remaining calm, courteous, and respectful with members of the public and partner agencies while working effectively under pressure

Job Requirements:

• Proficient computer skills with the ability to quickly learn and navigate dispatching software, including typing at a minimum net speed of 35 words per minute
• High School Diploma or equivalent
• Eligibility to work in the United States
• Exceptional communication skills, both verbal and written, with the ability to convey information clearly and effectively
• Strong decision-making and problem-solving skills, with the ability to think and react to dynamic situations
• Availability to work in varying shifts, including nights, weekends, and holidays
• Highly dependable in consistently reporting for work on-time and as scheduled; available for mandatory overtime when required

Perks and Benefits:

• Competitive salary package with opportunities for growth and advancement
• Comprehensive training program to equip you with the skills and knowledge necessary to excel in your role
• Rewarding work environment where you can truly make a difference and help those in need
• State-of-the-art facilities and technology to support your success
• Health, dental, and vision
• Long-term and short-term disability
• 401k with company match

This is a full-time, non-exempt 40-hour per week job position, working a variety of shift hours including combinations of 8, 10, and 12-hour shifts. A Collective Bargaining Agreement is in place with IAFF Local 5146. Pay commensurate with prior experience taken into consideration and as defined in Pay Steps of the collective bargaining agreement.

A comprehensive background check including pre-employment physical, drug testing, and criminal history will be conducted on potential employee candidates.