Public Library Services Associate — Frontline Help & Tech

Paycom; Lorain (OH); On-site; USD 26,000 - 32,000; Part time

Benefits offered by this job

Limited benefits

Job summary

Lorain Public Library System is seeking a Public Services Associate to perform paraprofessional library tasks in our public library. This role focuses on direct public service, circulation, information assistance, and troubleshooting library technology across programs and services.

The position is part-time (29 hours/week) with a pay of $19.57 per hour and limited benefits. Schedule may include daytime, evening, and weekend hours, including Sundays, and may involve six-day workweeks and split

Qualifications

• Requires high school education or equivalent with up to six months of related experience.
• Excellent customer service skills and ability to assist patrons of all ages.
• Knowledge of library services and ability to learn basic library science techniques.
• Must be team-focused, flexible, and willing to provide service to all ages.

Responsibilities

• Perform circulation and automated workflow functions.
• Answer informational questions and refer difficult questions to Public Service Professionals and Librarians.
• Assist customers with and troubleshoot technology and virtual services.
• Promote and maintain knowledge of library services and programs.
• Process, inspect, and repair materials.
• Monitor and suggest corrections to the online catalog.
• Represent the library at outside events.
• Attend meetings, workshops, training events and serve on committees to aid in career development.
• Assist Public Service Professionals and Librarians with the preparation of displays.
• Assist with training new staff.
• Performs a variety of clerical functions as needed.
• Resolves problems and responds to complaints.
• May serve as a certified passport agent.

Skills

Customer service

Library knowledge

Community needs

Teamwork

Flexibility

Curiosity

Education

High school diploma or equivalent

Job description

Lorain Public Library System is seeking a Public Services Associate to perform paraprofessional library tasks in our public library. This role focuses on direct public service, circulation, information assistance, and troubleshooting library technology across programs and services.

The position is part-time (29 hours/week) with a pay of $19.57 per hour and limited benefits. Schedule may include daytime, evening, and weekend hours, including Sundays, and may involve six-day workweeks and split