PUBLIC HEALTH SERVICES MANAGER E-SES - 64028435

My Florida CFO; Tallahassee (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Florida Department of Health in Tallahassee seeks a Public Health Services Manager to oversee front desk operations, client intake, and scheduling while ensuring confidentiality of medical records. You will coordinate with insurance providers, manage referrals, and monitor appointment communications.

The role requires strong communication skills, data handling knowledge, and experience with health information systems; dental experience is preferred.

Qualifications

• Knowledge of health information systems and patient data handling.
• Ability to communicate clearly and maintain confidentiality.
• Preferred – 1+ year dental experience.

Responsibilities

• Enter client information into Eagle soft and Health Management System (HMS); purchase office supplies and liaise with insurance companies regarding referrals.
• Complete and send broken appointment letters/phone calls; monitor reminders via Practice MOJO.
• Greet clients and interview to ascertain needs; ensure completion of client information by staff.
• Ensure efficient front desk operation; organize and maintain client records; prepare daily schedules.
• Communicate with the public to respond to information requests while observing confidentiality of medical records.
• Perform other related duties as required by the supervisor.

Skills

Communication skills

Customer service

Attention to detail

Job description

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PUBLIC HEALTH SERVICES MANAGER E-SES - 64028435

Date: Oct 12, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885198

Agency: Department of Health

Working Title: PUBLIC HEALTH SERVICES MANAGER E-SES - 64028435

Open competitive: 64028435 “Pending Classification to a Senior Clerk”

Your Specific Responsibilities

• Responsible for entering client information into Eagle soft and Health Management System (HMS), purchasing office supplies and communicating with insurance companies regarding referrals. Uses a variety of computer programs such as FLMMIS to assist in obtaining insurance information. Verifies information to ensure accuracy. Acts as receptionist by answering telephones, distributes information, makes appointments for services and refers all dental/medical questions to proper personnel.
• Responsible for completing and sending broken appointment letters/phone calls to clients and warning/dismissal letters to clients. Monitors text and reminders via Practice MOJO.
• Greets clients and interviews them to ascertain needs including any client complaints. Ensures completion of client information by other staff.
• Responsible for the efficient operation of the front desk by organizing and maintaining client records. Works with health information in preparing daily client and office schedules.
• Communicate with public and clients to respond to any request for information. Always take precautions to observe Federal and State rules regarding confidentiality of client information and medical records and maintain that staff observe this as a precaution as well.
• Perform other related duties as required by the supervisor.

Required Knowledge, Skills, and Abilities

Knowledge of principles and practices is used to perform procedures. Ability to understand verbal and written instructions. Ability to communicate effectively and to maintain effective working relationships.

Qualifications

Preferred – 1 or more years of dental experience preferred.

Florida Department of Health Mission, Vision, and Values

Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision: To be the Healthiest State in the Nation.

Values: I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work

Tallahassee, Florida

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click www.myfrs.com ); Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Please be advised

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safetysensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location: TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32304

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.