Public Health Liaison

CareSource; Montgomery (AL); On-site; USD 63,000 - 100,000; Full time

Job summary

CareSource is seeking a Rural Health Liaison to conduct outreach, educate members, providers, and CBOs about health access in rural communities. The role leads education programs and supports policy development to promote health equity and better outcomes.

The ideal candidate has a bachelor’s degree in social work or public health and at least three years in health care or public health, with strong CRM and stakeholder management skills. Travel may be required to serve rural areas.

Qualifications

• Bachelor’s degree in social work or public health or equivalent experience.
• Minimum of three years in health care, public health, or community organizations.
• Familiarity with rural health communities and Medicaid preferred.

Responsibilities

• Engage with members, providers, and CBOs to share information and educate on health access and services.
• Drive satisfaction and engagement of rural health partners through targeted outreach.
• Manage complex inquiries and route to appropriate resources within 30 days or less.
• Maintain CRM records of interactions and outcomes.
• Support recruitment and contracting with providers and hospitals.
• Promote access to care by connecting rural communities to services and benefits.
• Organize town halls, listening sessions, and advisory groups to inform and gather data.

Skills

Microsoft Office

Multilingual English/Spanish

Interpersonal skills

Planning & organizational skills

Presentation skills

Research & analytical skills

Program development

Education

Bachelor’s degree in social work or public health

Job description

Job Summary

The Rural Health Liaison conducts outreach activities and serves as a resource for members, providers, and community-based organizations (CBOs) to address the diverse health needs of rural populations. This role leads outreach initiatives, facilitates education and support programs, and contributes to policy development aimed at promoting health equity and enhancing health outcomes in rural communities.

Essential Functions

• Engage with members, providers, and community-based organizations (CBOs), and other stakeholders to share information, resources, and provide education on health access and services
• Provide proactive, high-level account development and support in order to drive the overall satisfaction and engagement of key rural health partners
• Handle, refer, or delegate complex or non-routine questions, issues, and problems to appropriate resources as they relate to the assigned accounts and ensure they are resolved in a timely manner. Timely is defined as 30 days or less.
• Maintain organized files and document all interactions in the Customer Relationship Management tool (“CRM”)
• Support recruitment and contracting efforts by developing strong interpersonal relationships with providers, hospitals and ancillary providers
• Promote access to care by connecting rural community members to healthcare services, benefits, programs, and resources, ensuring they are informed about available options that address their unique health needs
• Conduct outreach activities, including presentations and providing educational materials, to increase awareness about health issues and promote healthy behaviors
• Collect and analyze data and insights on specific health needs and challenges faced by rural communities to identify outreach opportunities
• Provide input for policy development and support the implementation of innovative solutions to the meet the unique needs of rural communities
• Foster, coordinate, and facilitate cultural competency training for CareSource staff
• Provide support and resources to providers and CBOs to enhance efforts and address gaps in care and health literacy
• Organize and host community townhalls, rural member/provider/community advisory groups, listening sessions and other events to inform, educate, gather data and information
• Establish relationships among rural community-based organizations, stakeholders and providers to stay abreast of rural health challenges and opportunities
• Collaborate with Managed Care Organization (MCO) to address social determinants of health and integrating wellness and holistic health
• Promote MCO plan services and benefits to improve the health equity in rural communities
• Develop comprehensive success metrics that demonstrate the impact and value of Rural Health initiatives and outreach to members, providers, and CBOs
• Performs other job related instructions as requested

Education and Experience

• Bachelor’s degree or equivalent years of relevant work experience is required, preferably in social work or public health
• Minimum of three (3) years of health care, public health or community based organization experience or experience related to the responsibilities of the position is required
• Familiarity of rural health communities, rural health disparities and knowledge of Medicaid preferred

Competencies, Knowledge and Skills

• Proficient in Microsoft Office especially, Word, PowerPoint, Excel and Access
• Fluency (speaking, reading, and writing) in multiple languages including English and Spanish is preferred
• Sensitivity to and experience working within different cultures
• Ability to work independently and in a team environment
• Knowledge of community and state support resources
• Ability to work with difficult situations with multiple interests/parties involved
• Strong planning, organizational, multi-tasking skills
• Strong interpersonal skills, including active listening and relationship/trust/consensus building
• Research and analytical skills
• Demonstrated program development skills
• Excellent written, verbal and presentation skills
• Spanish speaking preferred

Licensure and Certification

• Community Health Worker certification is preferred
• Must have valid driver’s license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver’s license record check and verified insurance. If the driver’s license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in the position will be terminated.
• To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
• CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.

Working Conditions

• This is a mobile position, meaning that regular travel to different work locations, including homes, offices or other public settings, is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time.
• Must reside in the same territory they are assigned to work in; exceptions may be considered, due to business need
• May be required to travel greater than 50% of time to perform work duties.
• Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer
• Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members

Compensation Range

$62,700.00 - $100,400.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary)

Salary

Organization Level Competencies

• Fostering a Collaborative Workplace Culture
• Cultivate Partnerships
• Develop Self and Others
• Drive Execution
• Influence Others
• Pursue Personal Excellence
• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.