PUBLIC DEFENDER INTAKE SPECIALIST SUPERVISOR

Maryland AG; Maryland; On-site; USD 65,000 - 85,000; Full time

Job summary

Maryland Office of the Public Defender (MOPD) seeks a Public Defender Intake Specialist Supervisor to oversee the intake interview process, ensure accurate data entry, and assemble initial case files for representation.

You will supervise staff, coordinate with DP/DPD and office management, and travel among district offices, jails, and courts to support timely case preparation.

Qualifications

• High school diploma or GED required.
• Four years of interviewing experience for background or financial information.
• Substitutions: 60 college credits for six months of experience; Bachelor’s degree for up to 18 months; military service can substitute for experience.

Responsibilities

• Oversee intake interview process and data entry into the case management system.
• Create case files and maintain accurate intake documentation.
• Manage intake staff and coordinate with district offices, courts, and facilities.
• Generate the Intake Daily Report and participate in staff meetings to improve performance.

Skills

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

INTRODUCTION

Bilingual applicants, who are fluent in English and Spanish, are encouraged to apply.

As a State agency, Maryland Office of the Public Defender (MOPD) is an affirmative action and equal opportunity employer. MOPD is committed to the full inclusion of all qualified individuals without regard to race, color, religion, sex, physical or mental disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information. All applicants must be able to communicate with clients and visitors and possess the ability to complete tasks in a fast-paced work environment.

Applicants must be able to work in various positions, and travel to various courtrooms and office environments throughout the state. MOPD is further committed to providing equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities by modifying or adjusting the job application process or the job or work environment to make reasonable accommodations to the known applicant or employee to enable the applicant or employee be considered for the position they desire; to perform the essential functions of the position in question; or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation imposes an undue hardship. Applicants must be able to operate a computer and other office equipment. Applicants must have access to a motor vehicle or be able to navigate public transportation. If a reasonable accommodation is needed, please contact Tawanda Jackson, Human Resources Supervisor, 410-767-8503 [e-mail].

GRADE

STD0012

LOCATION OF POSITION

14735 Main Street, Upper Marlboro, MD 20772

MAIN PURPOSE OF JOB

A Public Defender Intake Specialist Supervisor is the supervisory level of intake work determining client eligibility for representation by the Office of the Public Defender and obtaining initial client information for preparation of case files. Employees in this classification are responsible for performing the initial stages of trial preparation, gathering or verifying information for the defense of arrested or accused persons and explaining Public Defender services. Employees in this classification supervise lower-level Public Defender Intake Specialists and support staff. Employees in this classification receive general supervision from an Office Manager or other administrative official. Work is performed at local public defender offices, jails, detention centers, prisons and the courts of Maryland.

POSITION DUTIES

The Public Defender Intake Specialist Supervisor will be responsible for overseeing 1) the intake interview process of clients, including data entry into the case management system, 2) the creation of case files, and 3) intake level client contact. Significant client contact to provide and gather information will be a requirement in this position as well as data entry of case information. Travel between offices and detention facilities will be required.

Employees in this classification receive general supervision from a District Public Defender (DPD), Deputy District Public Defender (DDPD), and Office Manager. Work is performed at local public defender offices, jails, detention centers, prisons and the courts of Maryland. The Intake Supervisor will be directly responsible for the operation of the Intake Division, including supervising staff, safeguarding confidential information, facilitating applications for OPD services, liaising with other core staff members, and managing the ‘first-touch’ of client files. The Intake Supervisor will be responsible for the production of the Intake Daily Report to the DPD and DDPD. The Intake Supervisor will also be responsible for holding regular staff meetings with the intake team, providing performance feedback for members of the intake team, and generating ideas to improve performance and customer service. The Intake Supervisor will also be responsible for taking on additional duties as required by the DPD, DDPD and Office Manager.

A significant portion of the job duties will be performed in the district offices, in the courthouses and in local detention or correctional facilities. Candidates must be able to access and be able to work consistently in each and all of those locations.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of experience interviewing persons for the purpose of obtaining and verifying background or financial information.

Notes:

1. Candidates may substitute 60 credit hours from an accredited college or university for six months of the required experience.

2. Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for up to 18 months of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Compliance Inspection and Support classifications or Compliance Inspection and Support specialty codes in the Inspection, Investigation, Enforcement, and Compliance field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Experience working in a law office or court system. Good organizational and problem solving skills, and the ability to multi-task. Highly proficient in Microsoft Word, Excel and Outlook. Excellent oral and written communication skills. Strong preference for bi-lingual candidates (Spanish preferred).

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Therefore, it is important that you provide complete and accurate information on your application. Report all experience and education that is related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.