Public Communications & Outreach Specialist

City of Arvada; Arvada (CO); On-site; USD 29,000 - 54,000; Full time

Job summary

City of Arvada is seeking a Communications Specialist to provide public information and customer engagement support for the Infrastructure Work System, including Public Works and Utilities. You will coordinate routine communications, assist with content creation for websites and social media, prepare press materials, and support community outreach and events.

A two-year related experience and a Bachelor's degree in Public Administration, Finance or related field are expected, with WCAG knowledge

Qualifications

• Two years of related experience.
• Bachelor's degree in Public Administration, Finance or related field.
• WCAG guidelines knowledge preferred.

Responsibilities

• Coordinates and supports internal and external communications for Public Works and Utilities, including preparing, editing, distributing, and monitoring information.
• Responds to and coordinates routine customer questions and service requests related to Public Works and Utilities through phone, email, web, in-person contacts, and the City's CRM platform.
• Assists with website and social media content for Public Works and Utilities, including drafting, editing, posting, and maintaining current information in accordance with City communication standards.
• Assists with preparation of press releases, articles, newsletters, talking points, presentations, informational materials, and other communications related to Infrastructure programs and projects.
• Gathers information from department staff and project stakeholders to develop clear and accurate communications regarding programs, services, projects, events, and operational activities.
• Assists with community outreach, public meetings, special events, and other engagement activities; coordinates logistics, prepares materials, and provides communications support as needed.

Skills

Public communications

Customer engagement

Content creation

Social media management

Graphic design basics

Education

Bachelor's degree in Public Administration / Finance

Tools

Web CMS

CRM systems

Job description

City of Arvada is seeking a Communications Specialist to provide public information and customer engagement support for the Infrastructure Work System, including Public Works and Utilities. You will coordinate routine communications, assist with content creation for websites and social media, prepare press materials, and support community outreach and events.

A two-year related experience and a Bachelor's degree in Public Administration, Finance or related field are expected, with WCAG knowledge