Public Benefits Support Specialist (Entry Level)

La-Crosse-County-; La Crosse (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Wisconsin Retirement System

Countywide insurance plans

Two vacation and sick banks

Job summary

La Crosse County is seeking an entry-level Income Maintenance/Eligibility specialist to determine program eligibility and manage cases for Medical Assistance, BadgerCare, and FoodShare. You will handle phone interviews, verify income data, and guide applicants through benefits while maintaining detailed records.

The role includes a 12–16 week paid training period, with opportunities to grow within a respectful, inclusive county government.

Qualifications

• Associate degree in Human Services or related field required or preferred.
• Preference for experience providing case management for benefit eligibility.

Responsibilities

• Conduct phone interviews to determine eligibility for public assistance programs.
• Input and verify client information in computerized eligibility systems.
• Provide information, referrals, and guidance to residents regarding programs.
• Maintain accurate, confidential electronic case files and documentation.
• Assist with call center duties and respond to inquiries from applicants.

Skills

Interviewing skills

Case management

Time management

Communication

Education

Associate degree in Human Services

Job description

La Crosse County is seeking an entry-level Income Maintenance/Eligibility specialist to determine program eligibility and manage cases for Medical Assistance, BadgerCare, and FoodShare. You will handle phone interviews, verify income data, and guide applicants through benefits while maintaining detailed records.

The role includes a 12–16 week paid training period, with opportunities to grow within a respectful, inclusive county government.