Public Benefits Specialist - Entry Level

State of Oregon; Salem (OR); On-site; USD 42,385 - 55,286; Full time

Benefits offered by this job

Amazing benefits package

Cost of Living Adjustments

Public Service Loan Forgiveness

Job summary

The Oregon Department of Human Services (ODHS) is seeking a Public Benefits Specialist Entry to provide front-desk customer service, assist clients with benefits eligibility, and connect them with community resources. This role involves handling high-volume inquiries and ensuring accurate documentation in agency systems.

Office hours are Monday–Friday in Hillsboro, OR, with occasional overtime. ODHS emphasizes equity, diversity, and respectful service while offering extensive benefits and

Qualifications

• Two years of experience in a reception area or call center with high-volume data entry and application processing.
• An associate degree in Behavioral Science, Social Science or related field with six months of relevant experience.
• Equivalent combination of education, training, and experience.

Responsibilities

• Be the first face of contact delivering professional, respectful, and culturally responsive service.
• Manage administrative operations: phone, email, mail, records, data entry, and meeting coordination.
• Explain benefits, program requirements, and procedures; maintain accurate case documentation; schedule appointments.
• Apply agency policies to make informed decisions and timely processing of client services.
• Connect individuals and families with community resources and support services.

Skills

Customer service

Data entry

Microsoft Word/Excel

Phone & email communication

Education

Associate degree in Behavioral/Social Science or related field

Tools

Microsoft Word

Excel

Email systems

Digital databases

Job description

The Oregon Department of Human Services (ODHS) is seeking a Public Benefits Specialist Entry to provide front-desk customer service, assist clients with benefits eligibility, and connect them with community resources. This role involves handling high-volume inquiries and ensuring accurate documentation in agency systems.

Office hours are Monday–Friday in Hillsboro, OR, with occasional overtime. ODHS emphasizes equity, diversity, and respectful service while offering extensive benefits and