Public Benefit Specialist

Ensemble Health Partners; Roanoke (VA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners is hiring a Public Benefit Specialist to work on-site at Carilion Roanoke Memorial Hospital in Roanoke, VA. You will screen uninsured or under-insured patients for Medicaid eligibility and assist with the application submission process.

Requires 1–2 years in healthcare patient financial interactions and knowledge of Revenue Cycle, insurance processes and CPT codes. Position offers tuition reimbursement, certifications and comprehensive benefits.

Qualifications

• 1–2 years of experience in healthcare interacting with patients about hospital financial issues.
• Understanding of Revenue Cycle including admissions, billing, payments and denials.
• Knowledge of patient insurance process for obtaining authorizations and benefits verification.
• Knowledge of health insurance requirements; CPT codes.
• Patient Access experience with managed care/insurance and Call Center experience preferred.
• Must be inquisitive and open to innovation including AI to improve processes.
• High School Diploma or GED; combination of post-secondary education and experience considered.

Responsibilities

• Review uninsured/under-insured patients for program eligibility and initiate the application process.
• Communicate with patients to obtain documents required for the application.
• Follow submitted applications to the determination point and update insurance information.
• Document actions in assigned patient accounting systems.
• Maintain knowledge of state and federal Medicaid requirements and share with colleagues.
• Develop relationships with Medicaid caseworkers and revenue cycle partners.
• Other duties as assigned.

Skills

Revenue cycle understanding

Health insurance knowledge

Medical terminology

Customer service

Communication

Education

High School Diploma or GED

Tools

Patient accounting software

Job description

## Public Benefit SpecialistApply: Roanoke, VA: Carilion - Roanoke Memorial Hospital: Full time: Posted Yesterday: R053937**Thank you for considering a career at Ensemble!**Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!O.N.E Purpose:* **Customer Obsession:** Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.* **Embracing New Ideas:** Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.* **Striving for Excellence:** Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.**The Opportunity:****CAREER OPPORTUNITY OFFERING:*** ### Bonus Incentives* ### Paid Certifications* ### Tuition Reimbursement* ### Comprehensive Benefits* ### Career Advancement* ### This position pays between $18.65 - $20.50/hr. based on experience ###**\\*\\*This position is located On-Site at Carilion - Roanoke Memorial Hospital in Roanoke, VA\\*\\***Interviews uninsured/under-insured patients to determine eligibility for a state Medicaid benefit or location Financial Assistance program. Assists with application processes to facilitate accurate and appropriate submissions. Follows-up on submitted applications to insure timely billing or adjustment processing.**Essential Job Functions**:* Reviewing all referred uninsured/under-insured patients for program eligibility opportunities, initializing and coordinating the application process to facilitate accurate and appropriate submissions* Effectively communicating with the patient to obtain documents that must accompany the application* Following submitted applications to determination point, updating applicable insurance information and ensuring timely billing or adjustment posting* Documenting all relevant actions and communication steps in assigned patient accounting systems* Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors* Developing and maintaining proactive working relationship with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates.* Other job duties as assigned.**Employment Qualifications:***Minimum years and type of experience:** 1-2 years of experience in healthcare industry, interacting with patients regarding hospital financial issues.*Other knowledge, skills, and abilities preferred:** Understanding of Revenue Cycle including admission, billing, payments and denials.* Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification.* Knowledge of Health Insurance requirements. Knowledge of medical terminology or CPT or procedure codes.* Patient Access experience with managed care/insurance and Call Center experience highly preferred.* Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.*Minimum Education***:*** High School Diploma or GED. Combination of post-secondary education and experience will be considered in lieu of degree.**Certifications:*** CRCR within 9 months of hire.