Public Benefit Specialist

Ensemble RCM; Midlothian (VA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble is seeking an on-site Revenue Integrity/Patient Access professional in Midlothian, VA. You will review uninsured patients for eligibility, gather documents for applications, and coordinate the submission process to support accurate billing and adjustments.

Role requires 1–2 years in healthcare, knowledge of revenue cycle, and experience with insurance verification. On-site with benefits, tuition reimbursement, and career advancement opportunities.

Qualifications

• 1–2 years in healthcare interacting with patients about financial issues.
• Understanding of revenue cycle from admission to denials.
• Knowledge of patient insurance process for authorizations and benefits verification.
• Familiarity with CPT codes and medical terminology.

Responsibilities

• Review referred uninsured/under-insured patients for program eligibility.
• Communicate with patients to obtain required documents for applications.
• Coordinate applications to submission and ensure timely billing/adjustments.
• Document actions in patient accounting systems.

Skills

Healthcare experience

Revenue cycle

Insurance verification

CPT codes

Health insurance knowledge

Call center experience

AI process improvement

Education

High School Diploma

Job description

About Ensemble

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

Job Details

**This will be an on-site position at Bon Secours - St. Francis Med Ctr -Richmond in Midlothian, VA. **

This position pays between $18.65 - $20.50 based on experience.

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

Essential Job Functions

• Reviewing all referred uninsured/under-insured patients for program eligibility opportunities, initializing and coordinating the application process to facilitate accurate and appropriate submissions
• Effectively communicating with the patient to obtain documents that must accompany the application
• Following submitted applications to determination point, updating applicable insurance information and ensuring timely billing or adjustment posting
• Documenting all relevant actions and communication steps in assigned patient accounting systems
• Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors
• Developing and maintaining proactive working relationship with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates.
• Other job duties as assigned.

Employment Qualifications

Minimum years and type of experience: 1-2 years of experience in healthcare industry, interacting with patients regarding hospital financial issues.

• Understanding of Revenue Cycle including admission, billing, payments and denials.
• Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification.
• Knowledge of Health Insurance requirements.
• Knowledge of medical terminology or CPT or procedure codes.
• Patient Access experience with managed care/insurance and Call Center experience highly preferred.
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Minimum Education

High School Diploma or GED. Combination of post‑secondary education and experience will be considered in lieu of degree.

Certifications

CRCR within 9 months of hire. (Company Paid)

Awards

• Five‑time winner of "Best in KLAS" 2020‑2022, 2024‑2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021‑2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019‑2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022‑2023
• Energage Top Workplaces USA 2022‑2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023‑2024

Join an Award‑Winning Company

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well‑being programs.
• Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always.
• Growth - We invest in your professional development. E