Public Area Supervisor

Great Wolf Lodge; Williamsburg (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Scholarship fund

Great Wolf University

Discounted vacations

Employee referral incentives

Flexible scheduling

Wellness program

Diversity & inclusion

Medical insurance

Dental insurance

Vision insurance

Health savings account

Telehealth resources

Life insurance

401K with employer match

Paid vacation

Paid parental leave

Job summary

Great Wolf Lodge is seeking a Public Area Supervisor in Williamsburg, VA to lead daily housekeeping and lodge operations, ensuring clean public spaces and superior guest experiences. This role involves coaching staff, coordinating schedules, and collaborating with leadership to improve service and profitability.

The position offers full-time, part-time, and flexible scheduling options. Candidates should be proficient in English, comfortable with a fast-paced hotel environment, and capable of

Qualifications

• High School diploma or equivalent.
• Experience in janitorial, laundry, housekeeping, or similar.
• Experience with Microsoft Office and basic software.
• Strong customer service, conflict resolution, and team-building skills.
• Proficient in written and spoken English.
• Ability to work flexible shift including nights, weekends, holidays.

Responsibilities

• Supervise daily public area operations to ensure cleanliness and lodge standards.
• Ensure all public spaces and back-of-house areas are safe, clean, and organized.
• Schedule daily assignments and projects, optimize staffing to maintain cleanliness.
• Provide coaching, encouragement, and recognition to team members.
• Collaborate with leadership on performance management and scheduling.
• Respond to guest/pack concerns and escalate when needed.
• Lead stand-up meetings and monitor staff performance.

Skills

High School diploma

Janitorial/housekeeping experience

Microsoft Office / software basics

Customer service & conflict resolution

English proficiency

Flexible scheduling (nights/weekends)

Tools

Microsoft Office

Job description

Pay: $20

At Great Wolf, the Public Area Supervisor brings joy to families through active involvement in daily housekeeping and lodge operations. This leadership role is critical in executing on business requirements, supporting the housekeeping team, and interacting with guest and pack members to enhance their experience and maximize profitability.

Hiring immediately with full-time, part-time, and flexible scheduling.

Join our Pack

• Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
• Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities

• Supervises daily public area operations to ensure cleanliness of public areas to lodge standards and ensures completion of daily tasks and assignments
• Ensures all public space, storage, back of house areas, are safe, clean, and organized; and closets are properly inventoried and stocked for each shift.
• Schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness, proper floor care, carpet-cleaning projects.
• Provides coaching, encouragement, and recognition to pack members regularly
• Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
• Responds to pack/guest concerns or requests and escalates to leadership or other departments as appropriate
• Understands and participates in scheduling of staff, execution of labor management and forecasting
• Conducts daily stand up meetings with Housekeeping pack to prioritize the day and facilitates feedback from Pack Members
• Monitors performance of staff, providing real time feedback and coaching
• Participates in recruitment and selection of talent for the housekeeping tea
• Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNP
• Participates with leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
• Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
• Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs

Required Qualifications & Skills

• High School diploma or equivalent experience
• Previous experience with janitorial, laundry, housekeeping, or similar experience
• Experience and basic knowledge of Microsoft Office and general software systems
• Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
• Proficient in both written and spoken English
• Ability to work flexible schedule including nights, weekends, holidays as needed

Desired Qualifications & Traits

• Previous experience in a leadership/supervisory capacity
• Previous cleaning experience at a high volume hotel or public facility
• Bilingual, English and Spanish

Physical Requirements

• Able to lift up to 30lbs
• Able to push/pull up to 100lbs
• Able to bend, stretch, and twist
• Able to stand and walk for long periods of time
• Able to climb multiple flights of stairs on daily basis and walk frequently
• Able to work with chemicals according to directions

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.