Public Area Attendant

Sonesta Hotels; Lihue (HI); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account with Company (H

401(k) Retirement Plan with Company

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity & Critical Illness

Job summary

Sonesta International Hotels is seeking a Public Area Attendant in Hawaii to keep lobby and guest areas spotless, safe, and inviting across busy hotel spaces. You’ll proactively tidy, sanitize, replenish supplies, and respond to guest needs with a friendly, service-first mindset.

The role suits someone who enjoys active work, values cleanliness, and thrives in a fast-paced hospitality environment, with opportunities to collaborate across departments and contribute to memorable guest stays.

Qualifications

• Previous housekeeping, hospitality, janitorial, cleaning, facilities, hotel, or operational experience preferred.

Responsibilities

• Clean and maintain hotel public spaces including lobbies, hallways, elevators, restrooms, meeting rooms, fitness centers, restaurants, and guest-facing areas.
• Ensure public areas remain clean, organized, stocked, and guest-ready throughout shifts.
• Vacuum, dust, mop, sanitize, polish, and remove trash according to hotel cleanliness and presentation standards.
• Replenish restroom supplies, cleaning products, towels, amenities, and operational items as needed.
• Monitor public areas for cleanliness, safety concerns, maintenance issues, and operational readiness throughout the day.
• Respond promptly and professionally to guest requests, housekeeping calls, and operational support needs.
• Maintain cleanliness and organization of housekeeping closets, storage areas, carts, and cleaning equipment.
• Report maintenance concerns, lost and found items, safety hazards, and operational issues promptly to leadership teams.
• Follow sanitation procedures, chemical handling guidelines, hotel safety policies, and operational standards at all times.
• Partner closely with Housekeeping, Engineering, Front Office, Food & Beverage, and Operations teams to support smooth hotel operations and guest satisfaction.
• Help create clean, welcoming, and comfortable spaces aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

Skills

Attention to detail

Time management

Reliability

Teamwork

Professional communication

Job description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Every guest experience is shaped by the spaces around them — and our Public Area Attendants help ensure the hotel always feels clean, welcoming, polished, and guest-ready.

As a Public Area Attendant, you’ll help maintain cleanliness and presentation standards across lobbies, hallways, restrooms, meeting spaces, fitness centers, and other public areas throughout the hotel.

This role is perfect for someone who takes pride in their work, enjoys staying active, and thrives in a fast-paced hospitality environment.

If you’re dependable, detail-oriented, and passionate about hospitality — we’d love to meet you.

What you’ll be doing

• Clean and maintain hotel public spaces including lobbies, hallways, elevators, restrooms, meeting rooms, fitness centers, restaurants, and guest-facing areas.

• Ensure public areas remain clean, organized, stocked, and guest-ready throughout shifts.

• Vacuum, dust, mop, sanitize, polish, and remove trash according to hotel cleanliness and presentation standards.

• Replenish restroom supplies, cleaning products, towels, amenities, and operational items as needed.

• Monitor public areas for cleanliness, safety concerns, maintenance issues, and operational readiness throughout the day.

• Respond promptly and professionally to guest requests, housekeeping calls, and operational support needs.

• Maintain cleanliness and organization of housekeeping closets, storage areas, carts, and cleaning equipment.

• Report maintenance concerns, lost and found items, safety hazards, and operational issues promptly to leadership teams.

• Follow sanitation procedures, chemical handling guidelines, hotel safety policies, and operational standards at all times.

• Partner closely with Housekeeping, Engineering, Front Office, Food & Beverage, and Operations teams to support smooth hotel operations and guest satisfaction.

• Help create clean, welcoming, and comfortable spaces aligned with Sonesta’s People People philosophy.

• Any other duties as assigned.

What great looks like

• Previous housekeeping, hospitality, janitorial, cleaning, facilities, hotel, or operational experience preferred.

• Strong attention to detail with a commitment to cleanliness, organization, and presentation standards.

• Ability to work efficiently and independently in a fast-paced hospitality environment.

• Strong time management, reliability, and teamwork skills.

• Knowledge of cleaning procedures, sanitation standards, chemical handling, and hotel safety practices preferred.

• Positive attitude with a strong work ethic and service-focused mindset.

• Ability to communicate professionally with guests, team members, and hotel leadership.

• Flexible availability including mornings, evenings, weekends, holidays, and operational support as needed.

• A passion for hospitality, teamwork, cleanliness, and creating exceptional guest experiences.

Anticipated Pay Range & Additional Job Information

$29.20-$33.14 - Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance

• Health Savings Account (HSA) with Company Match

• 401(k) Retirement Plan with Company Match

• Paid Vacation & Sick Time

• Paid Parental Leave

• Company-Paid Life Insurance

• Company-Paid Short-Term & Long-Term Disability

• Hospital Indemnity, Critical Illness & Accident Insurance

• Educational Assistance

• Sonesta Hotel Discounts (yes, you’ll want to use these )

• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.