PT Service Rep/Operator

Loma Linda University Health; San Bernardino (CA); Presencial; USD 23.000 - 30.000; Jornada completa

Descripción de la vacante

Loma Linda University Health is seeking a Patient Service Representative / Operator for the Front Office of the UHC: Peds - FMO. The role acts as the first line in customer service, handling calls, scheduling, and insurance verification for pediatric clinics.

The successful candidate will maintain accurate schedules, assist with front office duties, and may travel to off-site clinics as needed. A high level of professionalism and attention to detail is essential.

Formación

• High School Diploma or GED required.
• Minimum six months of customer service, general office or receptionist vocational training experience required; preferably in the medical field.
• Minimum one year of telephone or switchboard experience preferred.

Responsabilidades

• Serve as the first line in customer service and public relations for the clinic.
• Make appointments for patients and verify insurance information.
• Maintain accurate, orderly schedules for clinic physicians.
• Assist with front office PSR duties as needed.
• May require travel to off-site clinics.
• Perform other duties as needed.

Conocimientos

Computer literacy

Multi-tasking

Customer service

Communication skills

Attention to detail

Educación

High School Diploma or GED

Herramientas

Word

Excel

Outlook

PowerPoint

Descripción del empleo

Department: UHC: Peds - FMO - Front Office

Job Summary:

The Patient Service Representative/Operator serves as the "first line" in customer service and public relations, ensuring all telephone calls are promptly processed. Is responsible for making appointments for patients, verifying insurance information, and maintaining accurate, orderly schedules for clinic physicians. Assists with front office PSR duties as needed. May require travel to off-site clinics. Performs other duties as needed.

Education and Experience:

High School Diploma or GED required. Minimum six months of customer service, general office or receptionist vocational training experience required; preferably in the medical field. Minimum one year of telephone or switchboard experience preferred.

Knowledge and Skills:

• Able to use a computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint).
• Operate/troubleshoot basic office equipment required for the position.
• Able to work calmly and respond courteously when under pressure; collaborate and accept direction.
• Able to think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision.
• Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications:

Valid Driver's License required at time of hire.