PT Self Checkout Ambassador - 02126

Food Lion; Lexington (NC); On-site; USD 17,000 - 21,000; Part time

Job summary

Food Lion is seeking a Part-time Self Checkout Ambassador at Store 02126 Front End in Lexington, NC. You will provide fast, friendly service, assist customers with Self-checkouts, and maintain a smooth checkout experience while upholding Food Lion standards.

You will greet customers by name when possible, guide them through self-checkout steps, and ensure scanning accuracy and proper payment processing. Dress code and core customer service values apply.

Qualifications

• Experience delivering prompt, friendly service to customers.
• Ability to greet customers by name when possible and assist with self-checkouts.
• Wamiliarity with handling self-checkout software and hardware issues.

Responsibilities

• Provide fast, easy, flexible, and friendly service to customers.
• Greet customers, engage with them, and ensure a positive shopping experience.
• Assist customers with Self-checkouts and teach proper usage of hand scanners.
• Monitor multiple self-checkouts and ensure accurate item scanning and transaction flow.
• Maintain neat and clean self-checkout areas and report issues to management.

Skills

Customer service

Communication

Multitasking

Teamplayer

Tools

Self-checkout systems

Scanner hardware

Job description

Category/Area of Expertise:

Retail Operations

Job Requisition:

551874

Address:

USA-NC-Lexington-4705 S Hwy 150

Store Code:

Store 02126 Front End (7229822)

Primary Purpose:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food
Lion customer service standards. To be friendly, courteous and cooperative with other store associates.
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in
maintaining standards according to Front End Standard Practices, maximizing sales through excellent
customer service.

Duties and Responsibilities:

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive

shopping experience

• Greet each customer and uses their name whenever possible

• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast

and Easy checkout experience

• Respond timely to customer inquiries and self-checkout system notifications

• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the

accurate scanning of each item

• Remind customers of items located on the bottom of the cart or items under baby seats prior to them

completing the transaction

• When needed, assist in scanning the customer's order and provide instructions on payment

• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in

accordance with Front End Standard Practice

• Avoid personal conversations with other associates when customers are present

• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks

and coupons

• Maintain alertness and call for assistance when needed to service customers per service standards

• Engage and identify self-checkout customers needing assistance

• Is courteous and helpful to other associates and customers

• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean

appearance while adhering to Food Lion dress code

• Collect and returns shopping carts from the self-checkout area

• Ensure the self-checkout area has a neat and clean presentation

• Report any self-checkout issues to the Customer Service Manager or MOD

• Adhere to all company guidelines, policies and standard practices

• Ability to perform troubleshooting steps on self-checkout as needed

PT Self Checkout Ambassador

Primary Purpose:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food
Lion customer service standards. To be friendly, courteous and cooperative with other store associates.
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in
maintaining standards according to Front End Standard Practices, maximizing sales through excellent
customer service.

Duties and Responsibilities:

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive

shopping experience

• Greet each customer and uses their name whenever possible

• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast

and Easy checkout experience

• Respond timely to customer inquiries and self-checkout system notifications

• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the

accurate scanning of each item

• Remind customers of items located on the bottom of the cart or items under baby seats prior to them

completing the transaction

• When needed, assist in scanning the customer's order and provide instructions on payment

• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in

accordance with Front End Standard Practice

• Avoid personal conversations with other associates when customers are present

• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks

and coupons

• Maintain alertness and call for assistance when needed to service customers per service standards

• Engage and identify self-checkout customers needing assistance

• Is courteous and helpful to other associates and customers

• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean

appearance while adhering to Food Lion dress code

• Collect and returns shopping carts from the self-checkout area

• Ensure the self-checkout area has a neat and clean presentation

• Report any self-checkout issues to the Customer Service Manager or MOD

• Adhere to all company guidelines, policies and standard practices

• Ability to perform troubleshooting steps on self-checkout as needed