PT Self Checkout Ambassador - 01495

Food Lion; Jacksonville (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Food Lion in Jacksonville, NC is seeking a Part-time Self Checkout Ambassador to provide fast, friendly service at the front end and ensure customer satisfaction with the self-checkout experience.

You will greet customers, assist with self-checkout, and maintain accuracy and policies while upholding Food Lion standards. A courteous, helpful attitude and ability to troubleshoot basic self-checkout issues are required; uniform and professional appearance are expected.

Qualifications

• Provide friendly, helpful customer service and maintain Front End standards.
• Assist customers with self-checkout and hand scanner use for fast, easy checkout.
• Operate with accuracy in handling payments and following Food Lion policies.

Responsibilities

• Smile and provide accurate and friendly service to customers.
• Greet customers and use their names when possible.
• Assist customers with self-checkout and troubleshooting.

Skills

Customer service

Self-checkout

Cash handling

Teamwork

Tools

POS system

Job description

Category/Area of Expertise: Retail Operations

Job Requisition: 553317

Address: USA-NC-Jacksonville-861 Piney Green Road

Store Code: Store 01495 Front End (7225026)

At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.

PT Self Checkout Ambassador - 01495

Primary Purpose:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lioncustomer service standards. To be friendly, courteoius and cooperativewith other store associates. Responsible forassisting Customer Service Manager and Assistant Customer Service Manager in maintaining stamndards according to Front End Standard Practices, maximizing sales throughexcellent customer service.

Duties and Responsibilities:

• Smile and provide accurate and friendly servicewhile engagingcustomers to create a positive shopping experience.


• Greet each customer and uses their name whemever possible.


• Assists customers on how to use self checkout properlyincluding use of the hand scanner for a Fast and Easy checkout experience.


• Respond timely to customer inquiries and self checkout notifications.


• monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item


• Remind customers of items located on the bottom of the cart or items under the baby seat prior to them completing the transaction


• When needed, assist in scanning the customer's order and provide instructions on payment


• Complete self-checkout voids, age restricted item verification and any other SCO assist function in accordance with the Front End Standard Practice


• Avoid personal conversation with other associates when customers are present


• Follow procedure in handling proper acceptance and payment processing at self-checkout for checks, and coupons. Maintain alertness and call for assistance when needed to service customers per service standards


• Engage and identify self-checkout customers needing assistance


• Is courteous and helpful to other associates and customers


• Wear the Food Lion uniform, complete with name badg, when on duty, has a neat and clean appearance while adhering to Food Lion dress code


• Collect and return shopping carts from the self-checkout area


• Ensure self-checkout area has a neat and clean presentation


• Report any self-checkou issues ti the Customer Service Manager or MOD


• Adhere to all company guidelines, policies and standard practices


• Ability to perform troubleshooting steps on self-checkout as needed

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

If you have a disability and require assistance in the application process, please contact our Recruiting Department at [e-mail]