PT Sales Supervisor: Frankies Bikinis

Leap Inc; Newport Beach (CA); On-site; USD 125,000 - 150,000; Full time

Job summary

A leading retail management company is seeking a passionate Sales Supervisor for their boutique in Newport Beach, CA. You will manage daily store operations, drive sales, and enhance customer relationships. The ideal candidate will have strong leadership skills and a track record in retail, with a focus on creating exceptional in-store experiences. This role offers competitive hourly pay ranging from $21 to $27 based on experience.

Benefits

Bonus eligibility

Comprehensive benefits (medical, dental & vision)

401K

Acquired PTO

Wardrobe allotment for participating brands

Qualifications

• Must be 18 years of age or older.
• Demonstrated leadership skills with the ability to inspire and guide teams.
• Experience in retail or customer-focused roles.
• Flexibility for dynamic business needs including weekends and holidays.
• Physical capability to stand, walk, lift up to 50 pounds.

Responsibilities

• Manage day-to-day store operations and drive sales.
• Cultivate exceptional customer relationships.
• Oversee inventory management and visual merchandising.
• Coordinate promotional events and store openings.

Skills

Leadership skills

Customer service

Sales experience

Communication skills

Problem-solving

Tools

Shopify

Endear

Slack

Job description

About the Brand

Frankies Bikinis is a female-led lifestyle brand recognized for its on-trend designs, innovative fabrics, and inclusive styles for people of all sizes to feel confident and beautiful. Founded by Mimi and Francesca Aiello in 2012, the brand has grown into an internationally recognized company with collaborations with notable women. From swimwear to ready-to-wear clothing, knits, and activewear, Frankies Bikinis offers ultra-flattering, feminine styles.

About the Role

We are seeking a passionate and driven Sales Supervisor for our boutique in Newport Beach, CA. As a key leader in our team, you will manage day-to-day store operations, drive sales, and cultivate exceptional customer relationships. Your leadership will inspire your team to create memorable and elevated in-store experiences, reflecting the brand’s prestige and excellence.

As a Sales Supervisor, you will work closely with the Store Leader/General Manager to implement strategic initiatives designed to boost team performance, increase revenue, and uphold exceptional guest service standards. In this role you will guide and motivate your team and oversee key operational functions such as inventory management, visual merchandising, and shipment processing to ensure smooth and efficient store operations.

With a one-team mindset, you will contribute to market and brand initiatives such as promotional events, activations, and store openings. You’ll leverage technology and systems such as Shopify, Endear, and Slack to optimize store operations. As a hands-on leader, you will manage the customer experience and support your team’s growth while operating independently and effectively under pressure.

Position Qualifications

• Must be 18 years of age or older.
• Demonstrated leadership skills with the ability to inspire, guide, and collaborate effectively with teams to achieve both individual and organizational goals.
• Foundational experience in retail or customer-focused roles, with a proven track record of delivering exceptional guest experiences; experience in related categories is highly desirable.
• Flexibility to accommodate dynamic business needs, including availability for days, nights, weekends, and holidays.
• Active and engaged presence on the sales floor, with the physical capability to stand, walk, climb ladders, and lift up to 50 pounds to ensure operational excellence and an elevated customer experience.

Hourly Pay Range: $21 to $27. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills

• People Leadership: effectively guides and motivates others through coaching and mentoring, assists with training and building a bench of future leaders.
• Customer-Centric & Hospitality-Driven: seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
• Adaptable & Entrepreneurial: thrives in a dynamic environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
• Collaborative Team Player: actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
• Exceptional Communicator: possesses strong communication skills to clearly convey information, provide constructive feedback, and foster positive relationships with team members and clients.
• Professional & Reliable: consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
• Brand Champion & Product Expert: demonstrates deep product knowledge and delivers valuable insights to enhance the client experience.
• Detail-Oriented & Efficient: consistently produces high-quality, polished work with exceptional efficiency and effectiveness.

Key Performance Indicators (KPIs)

• Sales-driven performance with a focus on achieving and exceeding personal and team sales goals by optimizing metrics such as Conversion Rate, Units Per Transaction (UPT), and Average Order Value (AOV).
• Excel in customer retention by delivering personalized experiences and maintaining strong Net Promoter Scores (NPS) and related metrics.
• Demonstrate strong organizational and time-management skills, consistently completing tasks and meeting deadlines with efficiency and accuracy.

About LEAP & Perks

The Leap platform powers insight-driven retail stores for modern brands. We manage 100+ stores across the country and partner with brands including Frankies Bikinis. LEAP offers perks such as bonus eligibility, comprehensive benefits (medical, dental & vision, average 32+ hours/week), Employee Assistance Programs, 401K, accrued PTO with details per employment type, and a wardrobe allotment for participating Leap brands.

We value diversity and strive to create a diverse community of Leapers to support the brand and customers we serve. Our differences are a strength and are essential to our culture. All expressions of age, race, color, beliefs, sexual orientation, nationality, disability, parental status, veteran status, and gender identity are valued.