PT Sales Lead, Lancaster, PA

Kontoor Brands; Upper Leacock Township (PA); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

401(k) with company matching

Employee assistance program

Flexible Fridays

Tuition Reimbursement

Job summary

A leading apparel company in Upper Leacock Township is seeking a part-time Sales Lead to support store operations and ensure excellent customer service. The role involves engaging with customers, managing store activities, and fostering a positive work environment. Ideal candidates will have a minimum of 1 year of retail experience, strong communication and multi-tasking skills, and the ability to work flexible hours. This position offers competitive pay and a comprehensive benefits package.

Qualifications

• Must be 18 years of age or older.
• 1+ years of retail experience preferred.
• Proven ability to multi-task.

Responsibilities

• Support store operations and merchandising standards.
• Ensure excellence in customer service while acting as Manager on Duty.
• Lead customer engagement on the sales floor.

Skills

Communication skills

Time-management skills

Customer satisfaction focus

Multi-tasking ability

Job description

Job Posting

Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler, Lee and Helly Hansen. Kontoor Brands is a purpose‑led organization focused on leveraging its global platform, strategic sourcing model and best‑in‑class supply chain to drive brand growth and deliver long‑term value for its stakeholders.

The part‑time (PT) Sales Lead supports the store with the execution of the daily business, customer engagement, store operations, and merchandising standards in the store. The PT Sales Lead is a member of the store leadership team whose key role is ensuring the highest level of customer engagement is achieved. This position relies on instructions and pre‑established guidelines from the Store Manager to perform the functions of their job. The PT Sales Lead supports the leadership team in fostering a positive work environment that ensures both internal and external customer satisfaction while maximizing productivity and profitability. This position provides sales and performance‑related feedback to the store manager. This position is a key‑carrying position and may assume responsibility for the store in the absence of another manager. This position includes some opening and closing duties as determined by the needs of the business.

Key Responsibilities

• Follows direction of store management team to maximize store sales and achieving store sales goals.
• Supports an environment of productivity by leading the customer engagement on the sales floor.
• Acts as manager on duty (MOD) when the only member of management in the store.

Brand Experience/Customer Service

• Ensures excellence in customer service in the store by modeling brand‑specific service standards, as well as responding to and addressing all customer concerns quickly when acting as Manager on Duty.
• Embraces the brands by wearing the brands at work and having a passion for the Lee and Wrangler products.
• Greets each customer.
• Actively engages customers on the sales floor by asking open‑ended questions.
• Assists customer in the fitting room.
• Suggest the best products for the customers' needs.

Operations, Loss Prevention, and Safety

• Monitors that all company and store policies, process execution, and procedures are followed, and reports concerns directly to the Store Manager.
• Delegates tasks to associates as needed to maintain operational excellence.
• Reacts quickly to all customers and associate injuries and partners with Store Manager and Human Resources.
• Ensures visual merchandising standards for the store are maintained.

Human Resource Management

• Regularly communicates any associate concerns directly to the Store Manager.
• Supports the Open‑Door Policy.

Store Culture

• Models behavior that respects the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.
• Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
• Continuously looks for ways to have the store be sustainable and recognizes the impact the store has on the environment.
• Embraces the purpose, mission, and values of the company and is willing to make changes as directed by a member of management.

Job Requirements

• Must be 18 years of age or older.
• 1+ years of retail experience preferred.
• Excellent communication and time‑management skills.
• Proven ability to multi‑task.
• Maintain a positive attitude and focus on customer satisfaction in a fast‑paced environment.
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.

Essential Functions

• Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
• Ability to stand during scheduled shifts for up to 8 hours.
• Walking and moving to assist customers, retrieve merchandise and recover the store.
• Lifting and carrying, ability to maneuver and/or lift up to 25 lbs. regularly, and up to 50 lbs. occasionally.
• Ability to push/pull full racks of merchandise for restocking the store.
• Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
• Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
• Vision to accurately read labels, assist customers, and tasks that require attention to detail.
• Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.

Pay and Benefits

• Compensation Range: $12.00 (or minimum wage) -$16.00 / hour in all states except New York and Colorado, the compensation is $16.50 / hour.
• 401(k) with company matching
• Employee assistance program

Job Description: Kontoor Brands is an Equal Opportunity Employer. EOE/AA/M/F/Vet/Disability

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.

When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs - now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.

We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high‑performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.