PT Sales Associate: MZ Wallace

Leap Inc; Chicago (IL); On-site; USD 23,419 - 27,552; Part time

Benefits offered by this job

Bonus Eligible

Medical Dental Vision

401K

Accrued PTO

Employee discount

Job summary

MZ Wallace in Chicago is seeking dynamic Part-Time Sales Associates to deliver exceptional in-store experiences, drive customer satisfaction, and foster meaningful brand connections. The ideal candidate thrives in a fast-paced setting, excels at creating positive customer interactions, supports sales initiatives, and maintains visual standards.

Open/close duties may be required. This role pays $17–$20 per hour, with Leap perks including medical, dental & vision, 401K, PTO, and employee

Qualifications

• Minimum Age: 18+.
• Experience in luxury or premium client-facing retail.
• Availability including days, nights, weekends, and holidays.
• Physical ability to stand, walk, use ladders and lift up to 50 pounds.

Responsibilities

• Support sales initiatives and drive customer satisfaction.
• Enhance team and customer engagement and foster brand connections.
• Maintain visual and operational standards across the store.
• Opening/closing duties and potential keyholder responsibilities.

Skills

Customer focus

Adaptable

Team player

Communication

Brand knowledge

Detail-oriented

Tools

Shopify

Endear

Slack

Google Workspace

Job description

About the Brand

Monica Zwirner and Lucy Wallace Eustice founded MZ Wallace in Soho, New York, with a simple goal — design that does more, so you can do more.

“We started MZ Wallace after searching for, and not finding, something that seemed so obvious and necessary - a bag that would allow for every aspect of our busy lives, that we could use all day, every day, all year round.” - Lucy Wallace Eustice, cofounder and codesigner.

“There were a lot of bags in the marketplace, but there wasn’t one that worked for people like us, people who traveled and worked and had small children. We needed bags that could go from day to night, from the office to evening plans or errands. That need was our inspiration and still is today.” - Monica Zwirner, cofounder and codesigner.

About the Role

We are committed to finding exceptional talent to represent our MZ Wallace boutique in Chicago. We are seeking dynamic Part‑Time Sales Associates who are passionate about delivering outstanding in‑store experiences, driving customer satisfaction, and fostering meaningful brand connections.

The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast‑paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties.

As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.

Position Qualifications

• Minimum Age: Must be at least 18 years old to align with company standards.
• Experience: A background in retail, luxury retail, or high‑touch client‑facing roles, demonstrating expertise in premium customer service, brand representation, and building relationships with discerning clients.
• Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence.
• Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands and deliver an elevated customer experience.

Hourly Pay Range: $17 to $20. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills

• Customer‑Centric & Hospitality‑Driven – seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
• Adaptable & Entrepreneurial – thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
• Collaborative Team Player – actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
• Strong Communicator – effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment.
• Professional & Reliable – consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
• Brand Champion & Product Expert – demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.
• Detail‑Oriented & Efficient – consistently produces high‑quality, polished work with exceptional efficiency and effectiveness.

Key Performance Indicators (KPIs)

• Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients.
• Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty.
• Task Management: Demonstrate efficiency and reliability in completing tasks accurately and on time.

About Leap

The Leap platform powers insight‑driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here.

Leap Perks

• Bonus Eligible
• Medical, Dental & Vision benefits (must average 32+ hours a week)
• AllOne Health – Employee Assistance Programs
• 401K
• Accrued PTO: Part‑Time hourly employees can accrue based on local laws.
• Employee discount + wardrobe allotment for participating Leap brands

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.