PT Sales Associate: Malbon Golf

Leap; New York (NY); On-site; USD 24,796 - 28,929; Part time

Benefits offered by this job

Medical, Dental & Vision benefits

401K

Employee discount

Bonus Eligible

Job summary

A modern retail platform is seeking Part-Time Sales Associates in New York to deliver outstanding customer experiences in their Malbon boutique. Candidates should have retail experience, a passion for golf, and the ability to maintain operational excellence. This role offers flexible hours and various employee benefits including medical coverage and discounts.

Qualifications

• Must be at least 18 years old.
• Comprehensive knowledge of golf is required.
• Experience in retail or client-facing roles demonstrating premium customer service.

Responsibilities

• Support sales initiatives and enhance customer engagement.
• Maintain visual and operational standards.
• Possibly handle opening and closing duties.

Skills

Customer-Centric Selling

Adaptability

Strong Communication

Detail-Oriented

Job description

Overview

Malbon was born in Los Angeles during a transformative chapter in Stephen and Erica Malbon’s lives: parenthood. During this time, golf became more than just a game; it became a source of connection and purpose, providing a sense of grounding amidst a period of change. As their love for the sport deepened, they recognized both the beauty of its traditions and the opportunity to evolve them for a modern audience. Stephen and Erica sought to honor the heritage of golf while opening it up to a broader community, blending time-honored values with a fresh, creative spirit. Determined to push the game forward, they infused golf with the energy of fashion, music, art, and lifestyle sports. Their goal was to make golf inclusive and relevant to a new generation.

About the Role:

We are committed to finding exceptional talent to represent our Malbon boutique in SoHo. We are seeking dynamic Part-Time Sales Associates who are passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections.

The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties.

As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.

Position Qualifications

• Minimum Age: Must be at least 18 years old to align with company standards.
• Comprehensive knowledge of golf, including technical expertise and awareness of current events in the sport, is required.
• Experience: A background in retail, luxury retail, or high-touch client-facing roles, demonstrating expertise in premium customer service, brand representation, and building relationships with discerning clients.
• Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence.
• Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands and deliver an elevated customer experience.

Hourly Pay

Hourly Pay Range: $18/hr to $21/hr. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills

• Golf Enthusiast: you're not only a fan of the sport but are on the course any chance you get. Knowledge extends beyond tour players to golf courses and local fittings.
• Customer-Centric: seeks to create genuine connections, anticipates needs, and possesses exceptional selling skills.
• Adaptable & Entrepreneurial: thrives in a dynamic environment, stays nimble, growth-minded, identifies root causes, and solves challenges creatively.
• Collaborative Team Player: seeks and offers feedback, excels at building relationships, and thrives when working with teams.
• Strong Communicator: shares information effectively, listens actively, and builds positive relationships with team members and clients.
• Professional & Reliable: punctual and dependable, handles inquiries, complaints, and requests with empathy and professionalism.
• Brand Champion & Product Expert: demonstrates deep product knowledge and delivers valuable insights to enhance the client experience.
• Detail-Oriented & Efficient: produces high-quality, polished work with efficiency.

Key Performance Indicators (KPIs)

• Sales Performance: focus on conversion rates, Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients.
• Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining strong Net Promoter Scores (NPS).
• Task Management: demonstrate efficiency and reliability in completing tasks accurately and on time.

About Leap

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country, partnering with brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET, and many others. To hear more about our platform directly from our CEO, click here.

Benefits

• Bonus Eligible
• Medical, Dental & Vision benefits (must average 32+ hours a week)
• AllOne Health - Employee Assistance Programs
• 401K
• Part-Time hourly employees can accrue based on local laws
• Employee discount + wardrobe allotment for participating Leap brands

In order to achieve our mission, we strive to create a diverse community of Leapers to support the brand and customers we serve. Our differences are valued and contribute to our culture.